Tax Examiner/Collector/Revenue Agent-Advanced

Salary

$19.24 - $30.78 Hourly

$40,018 - $64,029 Annually

This position is a Pay Band 60

Posting Details

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

Why does the job exist?

This position is responsible for the administration of taxpayer accounts as part of Personal Income Tax by effectively working with internal and external customers to achieve desired work results and maintains positive relationships while achieving consistency, thoroughness and accuracy on assigned work and projects. This position analyzes complex returns and taxpayer documentation, refund adjustments, special projects and participate in form feedback and meetings, analyzes and researches complex documents to ensure NM statutes, regulations and policy requirements are satisfied. This position ensures and involves more technical knowledge, analysis and understanding in the accuracy of computations, tax collections, assessments, abatements, refunds, adjustments and other tax related activities. This position is highly proficient in customer service in communicating verbally and/or in written form to resolve complex issues and communicate findings. The position will work directly under the Supervisor and provide guidance in the absence of a supervisor.

How does it get done?

This position:

Evaluates various tax returns by reviewing the returns by line item.
Examines tax returns to ensure all required schedules, documents, and certificates are attached to support deductions and/or exemptions.
Routinely prepare and issue standard notices to taxpayers or letters of additional information required or of adjustments made to returns.
Responds to taxpayer phone calls, emails and correspondence with clarity and efficiency.
Assists with statistical data and reports, employee training, and assist and advise lower level employees.

Who are the customers?

This position serves taxpayers of the State of New Mexico.

Ideal Candidate

The Ideal Candidate:

Preferred accounting degree and/or experience
Conflict resolution, problem solving and communication skills.
Experience with Excel, Word, PowerPoint
Experience using Microsoft Teams and Zoom
Meet deadlines with severe time constraints.
Interact with the public, other workers, etc.
Irregular or extended work hours

Minimum Qualification

High school diploma or Equivalency plus nine (9) semester hours in accounting, finance or tax related field and three (3) years of experience in bookkeeping, accounting, finance, auditing, collections and/or tax-related field. One and a half years (1.5) of direct experience in bookkeeping, accounting, finance, auditing, collections and/or tax-related field may substitute for the required semester hours.

Substitution Table

These combinations of education and experience qualify you for the position:

Education Experience
1 High School Diploma or Equivalent AND 3 years of experience
2 Associates degree AND 1 year of experience
3 Bachelors degree or higher AND 0 years of experience

• Education and years of experience must be related to the purpose of the position.
  

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Drivers License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Must be current with all tax reporting/payment. Employment is subject to post offer pre-employment criminal background check to include fingerprint checks and is conditional pending results.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

Supplemental Information

Benefits:

Do you know what Total Compensation is? Click here

Agency Contact Information: Robin Cruz, (505) 372-8326 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.