Senior Service Programming Systems Field Action Engineer

Job Description

Work Arrangement:

• This role is categorized as hybrid. This means the successful candidate is expected to report to Warren Tuesday, Wednesday, and Thursday each week, at minimum.

The Role:

This position is for a Senior Service Programming System Field Action Engineer in the Global Service Programming Systems (SPS) Team. The goal of our team is to work with a wide variety of data and systems, to enable dealership technicians around the globe to successfully program customer vehicles.

At a high level, this is accomplished by working globally and cross-functionally to gather and implement all service programming requirements for each vehicle platform, by comprehending manufacturing data and engineering releases in order to deliver the right content for each unique vehicle, and by working to ensure our customers have the tools and capability to repair and reprogram their vehicles as needed.

What You’ll Do:

Serve as single point contact for Field Action SPS support

• Attend weekly OIR/SFADA meetings and reviews

• Provide execution readiness status to the GM FA Execution Lead/Bulletin Coordinator

• Identify and address roadblocks to completion

• Work cross-functionally with OIR Investigators to proactively get information needed for SPS implementation

• Review Field Action bulletin prior to publication and provide feedback to author.

• Provide feedback on VIN population to GM FA Exec. Lead, as to VINs to remove (already programmed with remedy parts) or need to be added to VIN population.

Develop and maintain Field Action documentation and processes

• Collect OIR/SFADA information for a field action involving SPS

• Investigate SPS data support for FA VIN population and identify actions items to be completed.

• Document SPS implementation of remedy parts

• Maintain SPS Field Action SharePoint for tracking

• Maintain process documentation and desk procedures

Work Cross-functionally on field action execution efforts

• Communicate the upfront details on upcoming field actions with Data Engineers and Vehicles Systems Engineers

• Assure all readiness actions are completed

• Assist with roadblocks / escalate concerns

• Coordinate with FA Bulletin Team for validation of remedy

• Author FA Labor Codes in SPS Database for warranty analysis claim verification

• Support special projects related to Service Programming

• Work with GM applications such as: Engineering Change Management System (ECM), Global Product Description System (GPDS), Soft Part Release (SPR), Global Vehicle Safety (GVS Core)

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• 5 years of experience in an analytical or diagnostic position

• Experience in one of the following areas: diagnostic test modes/services and messages used for vehicle diagnostics and reprogramming, serial data communications and monitoring tools for all vehicle protocols, prior automotive service or engineering experience.

• High level oral and written communication skills

• Adept analytical ability where problems are unusual and difficult

• Dexterous interpersonal skills involving ability to work effectively cross-functionally and cross-culturally.

• Ability to function with limited direction, or in autonomous situations

• Strong attention to detail

• Team Player, with excellent organization and communication skills

What Will Give You A Competitive Edge (Preferred Qualifications):

• Bachelor Science in Technical discipline

• Understanding and capability to work with databases and query tools such as SQL and Oracle

• Knowledge and understanding of General Motors Engineering Release systems (ECM, GPDS, APM, SPR, etc.)

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d uals protected characteristics. For purposes of this policy, “protected characteristics" include an individuals actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.