Customer Business Manager - Specialty (Central or East)

Business Unit Description: Heres what all the hype is about: Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Premier Protein, Dymatize, and PowerBar, which is sold internationally, and we are part of our holding company, BellRing Brands (NYSE: BRBR).
We have a simple, yet powerful, formula for our success, which we’ve been nailing for over 15 years. We start off with an organization powered by our company purpose—Changing Lives with Good Energy. Then our purpose-driven people are given the support and autonomy to develop and grow. Next, we are super-intentional about designing a culture where everyone feels like they truly connect and belong, which is one of our five company core values. Purpose-driven, connected employees who are consistently mastering new skills deliver amazing business results. And winning companies with amazing people and thriving cultures attract and retain top talent, so the cycle becomes self-reinforcing or what we call our regenerative culture.
We don’t mind sharing our formula since, as people who we believe in the power of changing lives with good energy, we think the world would be a better place if more workplaces treated adults like adults and gave them the platform to do the best work of their lives—alongside some truly amazing colleagues. Why don’t more companies do this? It takes deep-in-your-bones conviction to your people, products, and purpose to pull it off. It also takes resisting the urge to try to control people, and instead trusting them to make the right decisions. The results of our vibrant culture speaks for themselves: We were certified as a Great Place to Work™ for the 7th year-running in 2023. And we currently rank #2 on Fortune Magazine’s Best Workplaces in our category, and in the top 12 for each of the last 5 years.
We have a long list of ways we take care of our people, but here are some crowd-pleasers that our employees often say they love most: Year-round ½ day Fridays, in-office massages, free lunches & snacks, dogs in the office, month-long cultural annd diversity celebrations, monthly over-the-top in-office events like bring your kids to work day, 6% 401k match after 1 year, as-needed sick leave, generous paid family leave regardless of gender, all positions bonus-eligible, company-wide volunteer days, company-matched charitable donations, no employee handbook, no dress code, coaching conversations instead of performance reviews, walking meetings, free exercise classes, and company-paid gym membership for Emeryville-based employees.
PNC seeks individuals who will flourish in this type of work environment and will add to our culture and help build this high-growth company for the next phase in our amazing journey. Does this sound like you? Then read on…#LI-hybrid Responsibilities:

The role you’re interested in…

The Customer Business Manager – Specialty will manage all sales functions within but not limited to National Gym, Independent Gym, Sporting Goods, Independent Specialty channel. They will work directly with Associate Director of Sales – National Specialty on GNC Franchise accounts. They will assist to attain aggressive top and bottom-line annual objectives via Strategic Growth Planning. They will work closely with the Director of Sales – Emerging Channels in the planning and execution of the holistic Specialty Distribution Channel strategies. They will help lead annual channel planning and work closely with finance and Supply Chain to ensure financial targets are met and that we provide excellent customer service. They will also liaison with Marketing and Sales Planning to help develop Channel Specific product and program innovation. Additionally, they will lead and own projects that will be assigned by the Director of Sales – Emerging Channels as business needs evolve. The role requires a drive for continual measurable results against objectives and year over year sales growth.
The work environment…
So, what’s it like to work here? If you’re based in the greater Bay Area, you’ll walk into our Emeryville office each Tuesday morning and start the in-person portion of our hybrid work week at our weekly all-company meeting and find close to 200 of your colleagues sitting on sofas, beanbag chairs, or the floor excitedly talking through the week ahead and watching a newer teammate tell their personal life and career journey followed by a quick update on any hot topics that might be relevant to the week ahead.
This position will be based remotely in the Central or Eastern region and each remote employee comes to our Emeryville, California headquarters at least quarterly for various meetings, such as annual departmental team building and planning meetings, annual plan kick-off all-hands meeting, quarterly state-of-the-company updates, or other large cross-functional meetings.
The expected pay scale for this role if the individual lives in NY/NJ will be $120k to $130k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role.
The expected pay scale for this role if the individual lives in any other central or eastern state will be $105k to $115k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role.

You’re excited about this opportunity because your time will be filled with…

Strategic Channel Management: 60% of Time

• Serve as the primary customer / specialty distributor contact for Sporting Goods, Corp / Independent Gym, Independent Specialty Channels
• Work directly with Associate Director of Sales on GNC Franchise stores
• Works directly with Director of Sales – Emerging Channels & Sr. Customer Business Manager on strategic management of the P&L and financial matters within Specialty Distribution
• Provides monthly and annual forecasting and budget targets in assigned channels
• Strategically plan monthly and annual growth plans within assigned channels
• Build strategic customer relationships at multiple levels of the customer organization to develop influence and drive growth

New Business / Independent Gym Strategy: 30% of Time

• Work with Director of Sales – Emerging Channels & Sr. Customer Business Manager to analyze white space markets and customers that would be new to PNC
• Develop channel-specific sell stories as well as customize the National PNC Category Selling story
• Work hand-in-hand with the Sr. Customer Business Manager, attend Sales calls, and provide all necessary support
• Work cross-functionally internally and externally to set-up new customers; own that process
• Travel as needed to strategically develop new and existing customers

Annual Customer Strategic Planning: 10% of Time

• Aligning with Sr. Customer Business Manager/Sales Planning on Volume and Trade funding plans
• Represent Customers base in cross functional projects including:
  • Account specific marketing
  • Sales Planning / Sales Finance
  • Forecasting

Qualifications: What are we looking for?
Education:

• Bachelor’s degree or relevant experience

Experience:

• 5+ years of experience in Specialty Distribution Channel sales
• 2+ years of experience selling directly to Corp Gym, Sporting Goods and GNC Franchise channel customers

Travel:

• Up to 40% travel is likely.

Skills:

• A self-starter with the ability to manage through ambiguous situations and develop clear actions to get things accomplished through others
• Solid customer service attitude with excellent negotiation skills
• Strong communication and customer management skills
• Organized schedule, planning and communication
• Knowledge of PowerPoint, excel
• Analytical skills within syndicated data and internal sales data with a problem-solving attitude

Physical Requirements:

• Trade shows and local events will require standing and lifting 30+ lbs

So, if after reading through this long list you’re thinking—I’m not sure I meet 100% of these requirements, should I still apply? YES—if you embody a growth mindset, see challenges as opportunities to develop, and find innovative ways to get the real work that matters done, you sound like our kind of candidate!

The 5 capabilities or mindsets most relevant to this role:

• Drive and own results
• Learning & growth mindset
• Organization
• Embody a strategic mindset
• Conflict resolution

You will thrive here and may just do the best work of your life if…

• You want to be an integral part of shaping and nurturing an amazing work culture
• You enjoy making people-centric decisions and finding ways to say ‘yes’ as often as possible to impactful and important priorities for the business or team
• You are comfortable being natural, casual, open, and even a bit playful at work
• You can be friendly, vulnerable, and self-deprecating in one moment, and deal with a challenging, delicate people-related matter as a professional in the next
• You can do periods of focused, deep work on projects that drive positive incremental business growth for the company

This may not be your ideal next career move if…

• You like a lot of structure, rules, and uniformity
• You like order, hierarchy, command and control management
• You want to build lots of processes, systems, governance, or policies
• Dealing with ambiguity or experimentation are not your jam
• You try to resolve challenging interpersonal situations over email or instant messaging
• You like managing from behind your computer and demonstrating excellence through email
• You tend to chase whatever shiny object presents itself during the day even if non-strategic

Here’s the deal with our not-so-standard, um…standard interview process because we know you are the curious type, which is why you’re still reading this…

• Quick 30 min phone chat with a high energy member of our Talent Acquisition team to do a quick overview of your background and answer any burning questions you have
• Team interviews are kept to a minimum to foster a more efficient, candidate-friendly process (too many interviewers yields little value and drags out the process for you—and who wants that, right?):
• A short series of in-person or video interviews in a 1:1 setting; these are usually with the hiring manager, one or two other team members, and a person from another team to get broader perspectives (note: we don’t do panel interviews because they don’t give interviewers a chance to ask you unique questions, and we assign interviewers different roles so we’re probing different capabilities)
• A case study or job task to simulate what you’d actually be doing in the role (since your job is not actually to be interviewed for a living, why is that the thing companies rely on so much?) Yes, there will be a small panel for this one so you don’t have to do it more than once, and yes, they might ask you some kind yet probing questions at the end after the raucous applause stops.
• Once your interview concludes, the team will meet for an in-depth consultative process to ensure we are hiring the right person for the right job. Interviewers must come in with a strong yes or no vote beforehand to avoid groupthink with supporting reasons. The collective thoughts on your candidacy will be discussed in an environment of safety to challenge ideas respectfully, debate. and be open to all important qualifications of the candidates. A trained, disinterested bias blocker will be present to help mitigate bias so the team can make a sound hiring decision. The moment of truth arrives when the hiring manager makes the big decision. If you nailed the interviews and the case study was brilliant, guess what? The offer is all yours! And the ball is in your court. Will you accept? We sure hope so because this place is the real deal, and don’t just believe us—just ask the 93% of our people who said this is a great place to work in our most recent employee survey.

We strive to create an equitable and inclusive environment to contribute to the success of our organization. Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.