Implementation System Analyst II

General Information City/Cities Tampa State(s) Florida Country United States Working Schedule Full-Time Work Arrangement Virtual Commutable Distance Required Yes Travel Required 10% Relocation Assistance Available No Posted Date 07-Mar-2024 Job ID 1465 Description and Requirements Role Value Proposition: MetLife is leading growth in the Specialty Markets business within our Global Technology and Operations (GTO) organization with a dedicated focus on driving operational excellence, fostering a community of skilled, motivated and engaged talent, going beyond expected goals to deliver to our customers, associates and shareholders. We are committed to driving a culture of collaboration and deeply believe in the importance of employee engagement and talent development across the organization.
Specialty Markets Operations is a diverse team of implementation, client service and billing associates supporting the end to end implementation and service experience for customers from 2-999. We are looking for you to drive continuous improvement, timeliness, and accuracy of our case implementations, both at the group and process level, as our contribution to a differentiated customer experience. In this role, you will partner closely with sales, underwriting and external relationships to identify and execute and deliver on customer commitments.
Key Responsibilities:

• Participates in post-sale activities in setting up or converting client cases.
• Reviews sold plan and project timeline with sales staff to identify and non-standard provisions or services.
• Partners with other business units (Sales, IT, etc.) to ensure that implementations are delivered consistently, timely, and accurately.
• Finalizes plan design and communicates to the implementation team.
• Identifies implementation-related problems and helps resolve issues.
• Conducts weekly or periodic status meetings with various parties to review progress and resolve issues.
• Transfers cases to the appropriate administration group once implementation is complete
• Acts in a supportive role to the implementation project team.
• Assists in coordinating responses to day-to-day client service requests during the installation and conversion process.

Essential Business Experience and Technical Skills:
Required:

• Excellent Written and Verbal communications. Reviews and executes legal documents.
• 1-2 years. related business experience
• Self-starter with the ability work well independently
• High School diploma or equivalent

Preferred:

• Bachelors degree
• Experience working in a virtual environment
• Presentation skills - will participate in sales presentations, and/or consult on plan design and administrative services.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.