Onboarding Program Manager, Onboarding & Everboarding

LaunchDarkly is seeking a Revenue Enablement Program Manager focused on onboarding and everboarding to join our dynamic Revenue Enablement team. Reporting to the Director of Revenue Enablement within the Revenue Operations, Strategy & Enablement team, this pivotal role requires a strategic thinker with a keen eye for execution. The ideal candidate will possess a unique blend of enablement expertise, sales and/or marketing experience, technological acumen, program management skills, coaching abilities as well as strong facilitation and training delivery skills. Collaborating closely with various revenue and cross-functional stakeholders, the Revenue Enablement Program Manager will contribute to shaping a world-class revenue onboarding and everboarding program. Responsible for designing, delivering, and optimizing training, certification, and performance improvement initiatives, this role plays a critical part in supporting our global GTM teams and ensuring the Enablement team meets the evolving needs of our business. If you are passionate about GTM methodologies, driving success, and enabling others to excel, we invite you to join us in this exciting opportunity at LaunchDarkly.

• Design, develop, and deliver comprehensive global onboarding program to expedite ramp time for new hires.
• Strategically manage ongoing training initiatives through global everboarding program, including knowledge transfer and practice sessions, to continuously improve sales productivity.
• Lead the development and maintenance of a centralized repository of learning resources tailored for onboarding and everboarding purposes.
• Collaborate with cross-functional teams to identify opportunities for enablement program enhancements.
• Conduct regular needs assessments and skills gap analyses to inform the content and structure of global training and enablement programs.
• Implement role-specific program initiatives to address the unique needs of different teams and individuals.
• Evaluate program effectiveness through key performance metrics and indicators.
• Facilitate cross-segment onboarding training sessions to ensure consistent knowledge transfer across the organization.
• Establish clear objectives and key results for onboarding and everboarding programs, ensuring alignment with sales goals to maximize potential and attainment.
• Monitor and report on the success and impact of onboarding and everboarding initiatives to stakeholders.
• Drive continuous improvement of onboarding and everboarding programs based on feedback and performance data.
• Foster a culture of learning and development within the sales organization to promote ongoing skill enhancement and career growth.

• Trainer: Expert at simplifying complex information for diverse audiences and delivering easy to absorb training.
• Organized: Proficient in managing multiple projects simultaneously, ensuring everything stays on track and accessible.
• Strategic Executor: Skilled at developing and implementing global training strategies while also executing tactically across multiple initiatives.
• Team-Oriented: Excel at collaborating with various stakeholders across the company.
• Great Communicator: Natural ability to build strong relationships with team members and stakeholders.
• Believer: Firmly believe in the meaningful impact of your work on the revenue organization.
• Startup Mentality: Thrive in fast-paced environments, adeptly balancing multiple priorities and projects.
• Driven: Motivated to achieve success both professionally and personally.

• 5+ years in SaaS organization managing end-to-end enablement programs.
• Proficiency in GTM processes, qualification frameworks (e.g., MEDDPICC), and sales methodologies (e.g., Command of the Message).
• Strong background in curriculum development, training, and delivery.
• Familiarity with Salesforce, Outreach, CMS, LMS, and Call Recording tools.
• Demonstrated experience managing complex, cross-functional projects.
• Hands-on expertise in developing and reporting metrics and KPIs for business goals.
• Previous roles in sales, marketing, customer success, or sales operations.
• Skilled in process improvement and change management.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to work independently in a fast-paced environment.
• Competent in delivering engaging online or classroom training.
• Proficient in designing interactive training content across various modalities.
• Experience managing cross-functional projects and programs.
• Familiarity with content management systems (e.g., Showpad, Highspot, Seismic) and learning management systems (e.g., BrainShark, MindTickle, SkillJar, Workramp).

Pay:

Target pay ranges based on Geographic Zones* for Level P4:

• Zone 1: San Francisco/Bay Area or New York City Metropolitan Area: $138,000 - $162,000** *On Target Earnings (OTE) includes base pay and commission*

• Zone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $124,000 - $146,000** *On Target Earnings (OTE) includes base pay and commission*

• Zone 3: All other US locations: $117,000 - $138,000** *On Target Earnings (OTE) includes base pay and commission*

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

• Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.

**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. Were building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

One of our company values is Widen the Circle. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if its the right match for your skillset.

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