Change Manager 2

Job Title: Change Manager 2

Location: Atlanta, GA or Austin, TX preferred.  Hybrid work model. 

Job description:

This role will have the responsibility of administering and being accountable for and ensuring adherence to the Capgemini Change Management process and therefore will work closely with all ITIL towers and Support Towers.  

Key Responsibilities:

The Change Manager will administer, manage and carry out all aspects of the Change Management process for the Customer. This role will also ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence. Provide oversight of change management staff who manages the lifecycle of changes, ensuring that they are logged, progressed, updated/authorised and actioned/resolved within the scope of the Service Level Agreement, ensuring that all necessary parties are informed and involved in the process.

Prepares reports on statistical information. Provides continual service improvements. Service Delivery 

• Ensure that all changes are managed properly by the change management support staff;

 • Initiates periodic checks and balances of existing changes within the system for accuracy and process compliance by both the change managers and support staff;

 • Escalate any changes which are damaging the quality of the Capgemini Outsourcing NA service; 

• Ensure all changes comply with internal Capgemini controls and customer/regulatory controls; 

• Ensure Capgemini global process for Change Management is utilized; 

• Ensure the distribution of daily, weekly and adhoc reports occurs; 

• Ensure training occurs and monitor regular training for resolver groups in preparing RFCs;

 • Identify issues and risks and propose and initiate solutions;

 • Minimize costs for supporting the change management process to Capgemini; 

• Identify process non compliances and ensure action is taken; 

• Work closely with Service Management leadership to insure quality services are being provided to both Capgemini support staff and the customer; 

• Ensure change management support staff is working efficiently and effectively in delivering their services; 

• Ensure internal KPIs are meet and solution those which cannot be.

Customer/Supplier Relationship

• Drive actions that minimize disruption to our customers environment due to changes; 

• Keep costs of change activities down;

• Establish credibility with the client, delivery teams and 3rd party suppliers;
• Understand the clients business and the impact of changes you manage on their environment; 

• Prioritizing of own work to meet internal/external deadlines;

 • Problem identification and resolution analysis.

Qualifications:

 ITIL,  change management, business intelligence, IT change management, ServiceNow Change Management, ServiceNow Release Management. Have strong knowledge of customers contractual requirements. Service Excellence

Experience leading small teams 

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Information :

• Company : Capgemini
• Position : Change Manager 2
• Location : Georgia
• Country : US