Help Desk

Vaco Boston has partnered with our client to help find an entry-level Help Desk Support Specialist to join its team. This position is onsite in Boston, MA. 

Responsibilities:

• Provide on-site IT support for incoming requests via phone, walk-ins, and scheduled visits during business hours (Monday-Friday).

• Troubleshoot and resolve diverse technical issues involving hardware, software, and peripherals; perform system installations and upgrades.

• Support key initiatives by migrating user data and settings to new devices.

• Manage the device lifecycle by imaging new systems and securely wiping old equipment for decommissioning and recycling.

• Assist with various technical tasks such as printer setup and repair, as well as basic network troubleshooting and support.

Requirements:

• Familiarity with basic networking concepts, including IP configuration, Wi-Fi troubleshooting, and printer/network device setup.
• Proven ability to diagnose and resolve technical issues independently, with excellent problem-solving and communication skills.
• 1-2 years related experience

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individuals skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the companys 401(k) retirement plan.

Information :

• Company : VACO
• Position : Help Desk
• Location : Boston, MA
• Country : US