Outpatient Therapy Program Supervisor

Program Supervisor - Outpatient Therapy (OPT)

Location: Charlotte, NC (In-Person)Schedule: Monday-Thursday, 10:30 AM - 5:00 PM | Fridays reserved as flex/mental health dayEmployment Type: Part-Time, W-2Pay: $22 - $25 per hour

About the Role:TSG Behavioral Health & Community Services is seeking a Program Supervisor (Qualified Professional) for our Outpatient Therapy (OPT) program in Charlotte. This is a non-clinical leadership role that blends program oversight, therapist accountability, documentation quality, and service coordination for clients.

Working under the direction of the Clinical Director, the Program Supervisor ensures therapists stay compliant and engaged, while also helping link clients to resources, monitor follow-through, and coordinate services that support client goals.

This is an excellent role for a Qualified Professional (QP) who is organized, detail-oriented, and motivated to lead and support both staff and clients.

Key Responsibilities:Therapist Oversight & Accountability:

• Serve as the in-office point of contact for therapists during scheduled hours.
• Hold weekly performance check-ins (non-clinical) and lead team meetings.
• Monitor therapist responsiveness, caseload activity, and follow-through.
• Escalate unresolved performance or compliance issues to the Clinical Director.

Documentation & Compliance Support:

• Review therapy notes, treatment plans, and discharges for timeliness and accuracy.
• Track documentation trends and follow up with therapists on corrections.
• Collaborate with the Clinical Director to ensure Medicaid and agency standards are met.

Client Service Coordination (QP Functions):

• Help link clients to appropriate community resources (housing, employment, social supports).
• Monitor client engagement and ensure services are consistent and effective.
• Coordinate across therapists and programs to support client goals outlined in Person-Centered Plans (PCPs).
• Document service coordination activities in compliance with Medicaid and agency standards.

Program Operations:

• Assist with therapist scheduling, client assignments, and program flow.
• Prepare and submit a Weekly Supervisor Report to the Clinical Director.
• Support onboarding of new therapists by introducing documentation expectations and program structure.

Qualifications:

• Must meet NC QP Standards:
  • Masters in Human Services + 1 year MH/DD/SAS experience, OR
  • Bachelors in Human Services + 2 years MH/DD/SAS experience, OR
  • Bachelors in other field + 4 years MH/DD/SAS experience.
• Strong knowledge of Medicaid service definitions and clinical documentation standards.
• Experience in service coordination, case management, or program support.
• Strong organizational, communication, and leadership skills.

Compensation & Benefits:

• $22 - $25 per hour (part-time, ~26 hours/week).
• 401(k), health, dental, and life insurance options.
• Professional development opportunities.
• Referral program.
• Fridays off — agency-wide mental health flex day.

Why Join Us?This is a unique opportunity for a Qualified Professional to step into a program leadership role without therapy or assessment responsibilities. Youll oversee therapists, ensure compliance, coordinate client services, and serve as a key link between the team and the Clinical Director.

If youre ready for a structured, supportive leadership role in community-based mental health, apply today to become our Program Supervisor - OPT.

About Us

The Ship Group Holdings is dedicated to advancing lives and empowering individuals to deliver exceptional customer experiences daily. With operations spanning two countries and over seven years of service, we have successfully launched more than 20 community initiatives, achieving a 98% client satisfaction rate. Our diverse network includes brands such as Resolute Home Care, TSG Transportation, The Black Therapy Network, and TSG Behavioral Health & Community Services, all committed to fostering growth and development among our employees and the communities we serve.

About The Ship Group Services LLC.:

The Ship Group Holdings is dedicated to advancing lives and empowering individuals to deliver exceptional customer experiences daily. With operations spanning two countries and over seven years of service, we have successfully launched more than 20 community initiatives, achieving a 98% client satisfaction rate. Our diverse network includes brands such as Resolute Home Care, TSG Transportation, The Black Therapy Network, and TSG Behavioral Health & Community Services, all committed to fostering growth and development among our employees and the communities we serve.

Information :

• Company : The Ship Group Services LLC.
• Position : Outpatient Therapy Program Supervisor
• Location : Charlotte, NC
• Country : US