Senior Technical Support Analyst, Jersey City - 7537
ION Analytics |
Jersey City, NJ |
US
Required Experience, Skills and Competencies
- BS in Computer Science, Computer Engineering, or equivalent degree.
- 5+ years of experience in application, technical support.
- Some experience as a team lead is preferred
- Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable.
- Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
- Good grounding in and desire to develop technical skills in areas such as database technologies and system performance.
- Ability to troubleshoot and approach problem solving in a logical manner
- Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
- Excellent written and verbal communication skills
- A confident and professional manner
- Able to manage own time and a changing workload
- Co-operative approach to working with team members and other departments
- Able to view situations from a customer perspective and act accordingly
- A strong desire to develop a deep understanding of financial markets and business flows and system functionality
- Working knowledge of networks and network infrastructure is desirable
Information :
- Company : ION Analytics
- Position : Senior Technical Support Analyst, Jersey City - 7537
- Location : Jersey City, NJ
- Country : US
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Post Date : 2025-08-27 | Expired Date : 2025-09-26