US Experience Program Manager Graduate (TikTok Shop - Governance & Experience) - 2026 Start (BS/ MS)

About our team TikTok Shops Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day. Were looking for passionate, curious individuals who care deeply about user experience and thrive on solving complex, high-stakes challenges.

If youre eager to join a team where your ideas matter, your work drives real impact, and learning never stops, join us in building the future of e-commerce, one meaningful experience at a time. What makes our graduate track unique? Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.

Within your first year, youll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotations duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment. Youll get to:

• Go deep and go broad — Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth
• Solve real problems with global impact — Contribute to projects that shape the experience for millions of users and sellers around the world
• Build what doesnt exist yet — shape new systems, processes, and policies in a fast-scaling business

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply.

The application limit is applicable to TikTok and its affiliates jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Whats this role about? As part of the Governance & Experience organization, the Experience Team is dedicated to delivering trustworthy, high-quality experiences across the entire customer journey on TikTok Shop — from pre-purchase to post-purchase. We work closely with cross-functional teams to identify key pain points, drive customer-centric improvements, and continuously elevate user satisfaction on a global scale.

Examples of what youll work on:

• Support the design and improvement of user-facing processes such as return and refund experiences, customer compensation, or VOC (Voice of Customer) analysis
• Conduct data-driven analysis to identify pain points and recommend improvements across the customer journey
• Collaborate with product, operations, training, quality, and policy teams to implement experience-related initiatives
• Monitor key experience metrics and support dashboard/reporting development to track improvement outcomes
• Participate in cross-team workshops to align on experience goals, process changes, and business trade-offs

Minimum Qualifications

• Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Economics, Industrial Engineering, Engineering, Social Sciences, or related fields with strong academic performance.
• Strong Analytical Skills - Comfortable working with data to uncover insights and drive decisions.
• User-First Thinking - Understand and anticipate users needs to build better experiences.
• Drive and Adaptability - Thrive in fast-paced environments and navigate change with agility.
• Curiosity and Creativity - A knack for turning ideas into actionable strategies and a desire to explore innovative approaches.

For TikTok By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Information :

• Company : TikTok
• Position : US Experience Program Manager Graduate (TikTok Shop - Governance & Experience) - 2026 Start (BS/ MS)
• Location : Seattle, WA
• Country : US