Assistant Director of Advancement Operations

REPORTS TO: Executive Director of Advancement Operations and Analytics LOCATION: 1025 Administrative Building, Appleton, WI PRIMARYOBJECTIVE: The Assistant Director of Advancement Operations plays a key role in advancing Lawrence Universitys mission and fundraising efforts. This position combines strategic thinking and operational execution to support data-driven decision-making. Working closely with the Executive Director of Advancement Operations and Analytics, the Assistant Director contributes to projects that leverage information resources to enhance the Advancement divisions work. As a member of the Advancement Operations team, the Assistant Director supports administrative functions such as gift processing, constituent record management, and reporting, ensuring accuracy and efficiency in all tasks. DUTIES:

• Respond to data requests from Advancement staff or other university offices, utilizing database and information processing tools to provide accurate donor and constituent data. Primary tools used: Banner (database), Argos (reports), Microsoft Office (including Excel, Word, Outlook, Teams, and PowerPoint), and internet tools.
• Support fundraising goals through collaboration on strategies and target audiences for a multi-channel approach (direct mail, email, phone, social media, peer outreach).
• Manage daily gift receipt/acknowledgment process, ensuring timely and accurate processing and communication with donors.
• Distribute weekly fundraising progress reports to Advancement and Finance teams.
• Maintain the integrity of Advancement data through audits and regular updates of constituent records.
• Create and maintain documentation for business procedures and data tools, under the direction of Advancement Operations management.
• Lead the duplicate ID resolution process, proactively resolving duplicate records and preventing their creation.
• Serve as backup for gift processing and records specialists, ensuring proficiency in all aspects of gift processing and data entry.
• Provide exceptional customer service to both internal and external stakeholders.
• Manage additional information-related projects as assigned.

WORKINGRELATIONSHIPS: Collaborate with all members of the Advancement Office and other campus offices, including Communications and Technology Services, to ensure smooth operations. This position will also interact with alumni, faculty, students, and friends of the university. Knowledge and Skills Required:

• Bachelors degree or equivalent work experience in data processing or data management.
• Appreciation for fundraising within the context of a private liberal arts college environment.
• Strong problem-solving skills with the ability to manage a dynamic workload and prioritize tasks to meet deadlines and support team goals.
• Attention to detail and ability to follow detailed procedures for processing, ensuring accuracy and confidentiality.
• Proactive communicator who identifies missing information and takes initiative to resolve issues, ensuring smooth workflows.
• Cooperative and team-oriented with the ability to work independently, seeking clarification when needed.
• Sound judgment and discretion in handling confidential materials and information.
• Ability to manage multiple priorities while remaining flexible in a dynamic environment.
• Strong computer skills (including internet navigation and research, email usage, and word processing).Experience with Banner or similar database systems and reporting tools is a plus.
• Proficiency in Microsoft Office, with a solid understanding of Excel.
• Strong organizational, communication, and customer service skills.

APPLICATIONMATERIALS: To apply for this position, please submit your resume and cover letter through our online portal. A review of applications will commence immediately and continue until the position is filled. EMPLOYMENTREQUIREMENTS: Must have successful completion of criminal background check, driving record check, and reference checks.

Information :

• Company : Lawrence University
• Position : Assistant Director of Advancement Operations
• Location : Appleton, WI
• Country : US