Billing Support Specialist
Cengage Group |
California |
US
We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ What youll do here:
- Provide outstanding billing support to partners, students, and internal teams
- Ensure flawless resolution of billing inquiries, disputes, and issues
- Collaborate closely with the accounting, finance, revenue recognition, and ERP technology teams to determine and implement billing improvements
- Adhere to billing protocols, procedures, and timelines
- Maintain customer satisfaction through efficient service
- Business partner and billing contact setup and maintenance
- Processing billing adjustments
- Handling invoice and billing statement requests
- Supporting monthly invoicing run activities
- Proven experience in a billing or accounting role
- Strong analytical skills with attention to detail
- Outstanding communication and collaboration abilities
- Ability to successfully implement solutions in a fast-paced environment
- Ambitious approach with a dedication to continuous improvement
Information :
- Company : Cengage Group
- Position : Billing Support Specialist
- Location : California
- Country : US
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Post Date : 2025-05-28 | Expired Date : 2025-06-27