Client Services Coordinator

Client Services Coordinator at Quad summary:

The Client Services Coordinator acts as the primary liaison between clients and internal teams, managing and executing direct marketing campaigns across various media including print, digital, and video. They coordinate project timelines, traffic tasks among departments, and ensure client specifications and approvals are accurately met while maintaining high attention to detail. The role requires strong organizational, communication, and software skills to support marketing objectives effectively within a fast-paced agency environment.

As a global marketing experience company, Quads goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. Weve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, were all driven to perform at our best— for ourselves and our clients. At our core, were a company that believes we can always create a better way.

The primary role of the Coordinator Client Services is for direct Client contact and overall coordination of the Clients marketing requests, as assigned by the Manager Client Services or Directors Client Service. The Coordinator Client Services will be in continual communication with the Client through email, phone, and in-person conversations to understand all details of their projects.

KEY RESPONSIBILITIES

• Responsible for day-to-day tactical execution of direct marketing campaigns, print, photography, digital, video, and tactical communication with the client
• Assist in trafficking projects between Client Service, production and creative personnel to seek proper approvals
• Develop and manage project timelines and tasks list
• Assume responsibility over basic administrative duties for each project
• Coordinate and work on multiple projects simultaneously
• Collect project specifications from the Client and accurately communicate those specifications to internal and external departments
• Proofread creative material to ensure specifications match those estimated. Cross check for any errors. Attention to detail is critical to ensure all work completes the standard agency approval process before being reviewed by clients
• Review all estimates received from internal departments for accuracy
• Keep Manager aware of project status on a weekly basis
• Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting scheduled dates
• Communicate with the clients store directors and on-site advertising specialists
• Attend meetings as directed by the Director or Manager Client Services
• Assist in any other project assignments as approved through the Director or Manager Client Services
• Work with all support departments to execute the duties and requests of the Client Services team on behalf of their clients objectives and support other agency activities on an as-needed basis

JOB REQUIREMENTS

Education: Bachelors degree in advertising, communication, marketing or related field required. Appropriate education and/or experience may be substituted on an equivalent basis

Experience: Experience in account coordination or project management is preferred

Knowledge, Skills & Abilities:

• Must be computer literate with proficiency in MS Word, Excel, PowerPoint, Outlook, and the ability to learn new computer systems
• Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) preferred.
• Strong verbal and written communication skills
• Ability to learn proprietary software
• Understanding of retail structure and operations
• Knowledge of circular production, direct mail, collateral and POS signage
• Strong organizational skills with attention to detail
• Effective time-management and prioritization skills

#LI-SB1

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.Drug-Free Workplace Keywords:

client services, project coordination, marketing campaigns, direct marketing, print and digital media, client communication, project management, marketing collateral, Adobe Creative Suite, time management

Information :

• Company : Quad
• Position : Client Services Coordinator
• Location : Oklahoma City, OK
• Country : US