Customer Relationship Specialist

OverviewWe are looking for a dedicated and enthstic Customer Specialist to join our team. In this essential role, you will provide exceptional customer service and support, ensuring customer satisfaction and fostering long-term relationships. The ideal candidate will have strong communication skills, a positive attitude, and the ability to efficiently handle a wide range of customer inquiries.

Duties

• Handle inbound customer calls for order placement, inquiries, and problem resolution.
• Process orders efficiently using computer systems.
• Assist with mailing/marketing calls and inside sales efforts.
• Perform data analysis using Excel to support business decisions.
• Follow up with outbound calls to address customer inquiries or provide additional assistance.
• Maintain accurate records of customer interactions and transactions.

Skills

• Minimum 5 years of relevant experience; medical device industry experience is a plus.
• Strong communication skills, both verbal and written; bilingual (English/Spanish) is a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent phone etiquette and customer service skills.
• Collaborate with team members to resolve complex customer issues and improve service delivery.
• Previous sales and customer service experience preferred.
• Strong problem-solving, multitasking, and organizational skills.

Join us as a Customer Specialist where you can make a difference by providing outstanding service and support!

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Customer service: 5 years (Required)

Ability to Commute:

• San Diego, CA 92127 (Preferred)

Work Location: In person

Information :

• Company : Optical Connection Technology Inc.
• Position : Customer Relationship Specialist
• Location : San Diego, CA
• Country : US