Executive Casino Host

ESSENTIAL JOB FUNCTIONS: 

• Identifies new and current premium slot and table players with emphasis on developing relationships with players.  

• Responsible for complete data entry of player information, contacts, letters, phone calls into players tracking system.  

• Increases market share and company profitability in accordance with all gaming regulations.  

• Develops and promotes special events with target areas as directed.  

• Makes reservations for hosted guests as appropriate.  

• Represents management at special events and promotions.  

• Greeting and hosting guests, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout.      

• Tracks guests visits, arranges transportation and accommodations, and provides complimentary according to established guidelines.      

• Keeps informed of competitive promotional methods.  

• Required to plan and coordinate multiple VIP hosted events per quarter. 

EDUCATION and/or EXPERIENCE:    

• Three to five years experience in casino/hotel, customer service, host, or other account management experience preferred. 

• A college degree or equivalent experience is preferred, but not required. 

• Ability to think independently in making decisions to maximize customer service experience and program profitability. 

• Ability to effectively manage time and perform multiple tasks simultaneously. 

• Excellent interpersonal, communication, problem-solving, and analytical skills required. 

• Must have excellent customer service skills. 

• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. 

• Excellent networking abilities. 

• Must present a well-groomed professional appearance. 

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:  

• Must be able to work flexible hours, including evenings, weekends, and holidays as needed. 

• Must be able to speak, read, write, and understand English.  

• Ability to maintain regular, predictable attendance according to schedule. 

• Fast paced environment, multiple tasks to be handled under time constraint.  

• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. 

I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department. 

Information :

• Company : Caesars Entertainment
• Position : Executive Casino Host
• Location : Danville, VA
• Country : US