Helpdesk Technician I
Stefanini |
Southfield, MI |
US
This is a two month, temporary position with the possibility of extension beyond the two months.
Individuals will be required to be on-site for the duration of the two months, and open availability from 7am-9pm is required.
Job Responsibilities:
- Provide technical end-user support via telephone.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls.
- Working in a higher education call center environment.
- Document technical questions and issues in ITSM tool and escalate to higher tier support teams as required.
- Ensure excellent customer service and confirm customers are satisfied with the provided solution.
Information :
- Company : Stefanini
- Position : Helpdesk Technician I
- Location : Southfield, MI
- Country : US
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Post Date : 2025-06-03 | Expired Date : 2025-07-03