Hotel Front Desk Agent

Job OverviewWe are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a strong commitment to guest relations. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

Responsibilities

• Greet guests warmly upon arrival and assist with the check-in process.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Manage reservations, cancellations, and modifications using the hotel management system.
• Process payments and maintain accurate records of transactions.
• Conduct night audits as required, ensuring all financial transactions are balanced.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain cleanliness and organization of the front desk area.
• Uphold high standards of phone etiquette when handling calls from guests or potential customers.

Requirements

• Previous experience in guest services or front desk operations is preferred.
• Strong communication skills with an emphasis on guest relations.
• Knowledge of hotel management systems is a plus.
• Multilingual abilities are highly desirable to cater to diverse guests.
• Excellent phone etiquette and interpersonal skills are essential.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A background in hospitality management or related fields is advantageous but not mandatory.

Join us in delivering outstanding service to our guests while enjoying a dynamic work environment that values teamwork and professionalism!

Job Type: Part-time

Pay: From $16.50 per hour

Expected hours: 16 - 28 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Ability to Commute:

• Ontario, CA 91764 (Required)

Work Location: In person

Information :

• Company : Comfort Inn and Suites
• Position : Hotel Front Desk Agent
• Location : Ontario, CA
• Country : US