Senior DevOps Engineer - Managed ServicesNew

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who arent afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Clouds core values because they know that it will result in amazing experiences and solutions for our clients and each other.

The Senior DevOps Engineer is a member of 3Clouds managed services team. He or she is responsible for ongoing support, escalations from monitoring team and proactive maintenance for our clients Azure platform through the Managed Services teams processes, procedures and tools. As a Senior DevOps Engineer, you will be a critical part of our core team that is an essential to the success of our Managed Services division. Your responsibilities will include:

Roles and Responsibilities

• Support of clients Microsoft Azure infrastructure, including response to any escalations from the monitoring team to help analyze and resolve incidents for customers infrastructure running in Azure.
• Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.
• Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms.
• Install, configure, and administer client systems in Azure to improve clients infrastructure.
• Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the clients environments.
• As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups and disaster recovery.
• Create and maintain updated documentation for each clients environment.
• Promote best practices to enhance and improve organizational processes.
• Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the clients environments.
• Provide consultation and monthly reports with respect to the clients cloud-based infrastructure.

Qualifications

• Bachelors degree in computer science, Mathematics, or equivalent in experience
• 2 + years of experience with cloud servers, services and software or equivalent sys admin experience with on-prem server and virtualization environments.
• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment.
• Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management.
• Experience with Microsoft Azure IaaS, PaaS, and SaaS.
• Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues.
• Experience developing CloudFormation, Azure Resource Manager and Terraform templates.
• Experience with Azure native services (e.g. Policy, Active Directory, Lighthouse, Monitor/Log Analytics).
• Experience with tools for managing Cost, Security, and Compliance in Azure (Azure defender, Cost management, Security Center)
• Understanding of sys admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers.
• Experience with Azure-based deployments and migrations or other cloud platforms is a plus.
• Operational knowledge of ARM, PowerShell and Bicep is a plus.
• Strong verbal and written communication skills.
• A passion for problem solving and learning new technologies.
• Client relationship skills and experience managing vendors.
• Ability to work in a fast paced, rapidly changing environment.
• Self-motivated, proactive work ethic
• Strong desire for personal development and learning.

This Job Posting will expire on Monday, August 25th, 2025. 

Information :

• Company : 3cloud
• Position : Senior DevOps Engineer - Managed ServicesNew
• Location : Remote Work
• Country : US