Senior IT Beacon Epic Analyst

At Boston Childrens Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, were committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Serves as a subject-matter expert with deep knowledge of the core Beacon Epic application, related non-Epic products/applications, and supported operational processes. Focuses on multiple areas of broad processes within the supported application, often involving significant integrations with related Epic and non-Epic systems. Uses a consultative approach to work across internal teams and external partners to understand and define complex problems. Independently manages the design, build/configuration, testing, and ongoing support of assigned Epic application areas, including advanced configurations and complex implementations.

1. Serving as a subject-matter expert in Epic and related systems across clinical and revenue cycle processes.
2. Leading design, configuration, testing, and support of complex Epic solutions and integrations.
3. Collaborating with operations to analyze workflows, identify root causes, and implement data-driven solutions.
4. Managing cross-functional projects involving Epic and third-party system integrations.
5. Triaging and resolving advanced support tickets, especially those spanning multiple applications.
6. Performing advanced system builds, configurations, and documentation for large-scale user impact.
7. Coordinating with IT and vendors to implement and maintain Epic-integrated solutions.
8. Managing upgrades, reviewing release notes, and prioritizing new features for implementation.
9. Communicating effectively with stakeholders and facilitating project and team meetings.
10. Supporting training development and providing specialized instruction to user groups.
11. Mentoring junior analysts and guiding team best practices and technical decision-making.
12. Participating in professional development, conferences, and Epic certification opportunities.

• Bachelors Degree is required or an Associates Degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience (may substitute for a Bachelors Degree).
• 3 years of experience directly involved in Beacon Epic application support and/or implementation, performing builds in the targeted application(s). Demonstrated experience performing moderately complex builds is required.
• 5 years of experience directly involved in Beacon Epic application support, performing builds in the targeted application(s). Demonstrated experience performing moderately complex builds is preferred.
• Beyond Epic experience, direct system/application support involving operational analysis will be credited.
• Experience working directly in the specific domain (Beacon) being supported: hospital revenue cycle, patient scheduling, finance/billing, etc., demonstrating understanding of the groups challenges.
• This role is Hybrid.

Boston Childrens Hospital offers competitive compensation and benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous time off, 403(b) Retirement Savings plan, Pension, Tuition and license/certification reimbursement, cell phone discounts, and discounted T-pass rates. Experience the benefits of passion and teamwork.

Note: Boston Childrens Hospital requires all employees to be vaccinated against COVID-19 and Flu, unless eligible for a medical or religious exemption.

Boston Childrens Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, or disability.

Information :

• Company : Acord (association For Cooperative Operations Research And Development)
• Position : Senior IT Beacon Epic Analyst
• Location : Boston, MA
• Country : US