Senior Manager, Technical Account Management
Outreach |
Atlanta, GA |
US
- 7+ years of experience in support or account management roles with 3+ years in management or leadership for a fast-paced, SaaS software company.
- Strong understanding of SaaS platforms, enterprise software, and complex technical architectures.
- A track record of setting high standards and meeting and exceeding objectives.
- Strong analytical skills and the ability to leverage data to identify trends, measure impact, and influence decision-making.
- A relationship builder with strong executive presence and the ability to form lasting relationships with internal and external senior leaders.
- Proven ability to develop and execute technical customer account strategies for large enterprises.
- Experienced in building balanced scorecards and operational dashboards that surface the most important KPIs for regular review and management.
- A proven leader in guiding teams through extensive change management in order to effectively implement new processes, and drive cultural shifts while keeping teams aligned, motivated, and focused on the end goal.
- Proven experience developing a global team, with exceptional leadership, coaching, and mentoring skills.
- Deep understanding of account management and technical support best practices.
- A relentless customer advocate with a bias towards action.
Information :
- Company : Outreach
- Position : Senior Manager, Technical Account Management
- Location : Atlanta, GA
- Country : US
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Post Date : 2025-06-24 | Expired Date : 2025-07-24