Service Insights Program Manager Graduate (TikTok Shop - Governance & Experience) - 2026 Start (BS/ MS)

About Us: At TikTok Shop, we are dedicated to creating a seamless and exceptional e-commerce experience for our Buyers, Sellers, and Creators. Our US Service Insights team, part of the US Service Operation, plays a critical role in amplifying our customers voices internally.

Our mission is to reduce friction points and enhance the overall customer journey through timely, effective, and actionable insights, ultimately driving customer satisfaction, retention, and advocacy. Position Overview: We are seeking a dynamic and inquisitive Campus Hire to join our Service Insights team. This entry-level position is perfect for recent graduates is ideal for recent graduates with a passion for customer experience and a drive to innovate beyond traditional methods of gathering and interpreting insights.

You will play a vital role in transforming customer feedback into actionable strategies that drive service improvements and create a more seamless commerce experience. This position offers hands-on experience and exposure to the world of customer service analytics and improvement. We are looking for talented individuals to join our team in 2026.

As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok. Successful candidates must be able to commit to an onboarding date by end of year 2026.

Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates jobs globally.

Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible. Responsibilities

• Gather and analyze customer feedback from various channels, to identify patterns and trends to find areas of customer friction and opportunities for improvement.
• Explore and experiment with new methods and tools for gathering Buyer, Seller and Creator voices to deliver insights.
• Creation of reports and present findings in a way that considers cultural and market-specific nuances, ensuring relevance and clarity for stakeholders across different countries.
• Support the team in conducting research on industry best practices and benchmarks.
• Collaborate with cross-functional teams to ensure that insights are translated into actionable improvement initiatives.
• Monitor the effectiveness of implemented solutions and provide feedback for further optimizations.
• Continuously ask “why” and explore new ways to approach and solve problems, driving a culture of innovation.

Minimum Qualifications

• Recently graduated or about to graduate with a degree in Business, Statistics, Marketing, or a related field.
• Relevant coursework or certifications in data analysis, customer experience, or market research is advantageous.
• Strong analytical skills with the ability to interpret and work with data effectively.
• Attention to detail and a proactive approach to problem-solving.
• Passion for customer service and a desire to learn about enhancing customer experiences.

Preferred Qualifications

• Experience in E-commerce platform and customer servicing or compliance research fields.
• Understanding of global E-Commerce trends is a strong plus.

For TikTok By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Information :

• Company : TikTok
• Position : Service Insights Program Manager Graduate (TikTok Shop - Governance & Experience) - 2026 Start (BS/ MS)
• Location : Seattle, WA
• Country : US