Salesforce/Gainsight Developer (USA REMOTE)

When you join Turnitin, youll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and lets make change together.

The Selling Systems department plays a crucial role in ensuring the efficiency, effectiveness, and alignment of technology solutions with business processes within the organization, contributing to the overall success of an organization.

The Salesforce/Gainsight Developer will play a key role in designing, developing, and maintaining solutions within the Salesforce platform, as well as integrating Gainsight for effective customer success management. The Salesforce/Gainsight Developer will be instrumental in leveraging technology to enhance customer success initiatives and streamline business processes. The role requires a blend of technical expertise, business acumen, and effective communication to deliver solutions that align with organizational goals.

Responsibilities

• Salesforce Development: Design, develop, test, and deploy customized solutions within the Salesforce platform to meet business requirements.
• Gainsight Integration: Integrate Gainsight with Salesforce and other systems to ensure seamless data flow and synchronization.
• Apex and Visualforce: Write efficient, scalable, and well-documented Apex code and Visualforce pages to extend Salesforce functionality.
• Gainsight Rule Configuration: Configure and maintain Gainsight rules and playbooks to automate customer success processes and workflows.
• Customization: Customize Gainsight components and objects as needed to align with the organizations customer success strategy.
• API Integration: Develop and implement REST and SOAP APIs to enable data exchange between Salesforce, Gainsight, and other external systems.
• Data Migration: Perform data migrations and transformations as required during Salesforce and Gainsight implementations or updates.
• Collaboration: Work closely with cross-functional teams, including Sales, Marketing, and Customer Success, to understand their technical requirements and implement solutions.
• Code Review: Participate in code reviews to ensure best practices, code quality, and adherence to coding standards.
• Troubleshooting: Investigate and resolve technical issues, system errors, and integration discrepancies.
• Documentation: Document technical specifications, system configurations, and code changes. Create and maintain documentation for future reference and knowledge transfer.
• Continuous Learning: Stay informed about Salesforce and Gainsight updates, releases, and industry trends. Pursue relevant certifications to enhance skills and expertise.

Requirements

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Salesforce Developer and Gainsight Developer.
• Strong understanding of Salesforce architecture, Apex, Visualforce, and Lightning components.
• Experience with Gainsight rule configuration and playbooks.
• Proficiency in integrating Salesforce with other applications using REST and SOAP APIs.
• Knowledge of best practices for data modeling and system integration.
• Excellent problem-solving and debugging skills.
• Effective communication and collaboration skills.

The expected annual base salary range for this position is: $92,000/year to $154,000/year. This position is bonus eligible / commission-based.
As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

• varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.