Scheduler/Customer Service Representative

LeadStack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title: Customer Service Representative

Location: Alhambra, CA – 91803
Payrate: $20/hr - $22/hr on W2

Duration: 3 months training On-Site, possibility for an extension and FTE opportunity

Role will become remote after the 3 months of required Training.

Job seekers must be open 7 am-7 pm staggered shifts, possibly weekends, job seekers Must be able to work OT.

Job Description:

• Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus.
• Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
• Responds to basic inquires and refers other inquires to appropriate medical personnel.
• Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
• Will be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.
• Will also perform data entry, ensure data integrity, and reconcile as needed.
• Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions

Must Haves:

• High School Diploma
• Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
• Demonstrated interpersonal skills.
• Ability to multitask.
• Excellent verbal and written communication skills.

Preferred:

• Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
• Associate or bachelor’s degree in healthcare, business or operations field strongly preferred.

To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (415) 322-5419 or send an email on akarsh.yathiraj@leadstackinc.com

Job Type: Contract

Salary: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person