Customer Support Specialist

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you!

In this role you will:

We’re currently seeking a Customer Support Specialist to join our support team. As a member of our support team, the Customer Support Specialist will own accountability for satisfying our customers’ day-to-day usage and problem-solving questions. You will work with a variety of stakeholders and collaborate intimately with the product, customer success, and sales teams. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.

Typical Functions:

This position provides analysis and problem-solving, technical assistance, and support coordination.

• Know our product inside and out.
• Respond to customer queries in a timely and accurate way via phone, email or chat
• Enable our customers to use our products successfully.
• Maintain a positive, empathetic and professional attitude.
• Communicate and coordinate with colleagues frequently.
• Advocate for our customers’ needs.
• Provide feedback and propose changes to improve the efficiency of the customer service process.
• Other duties or functions may be assigned.

We’re able to consider your application only if you have:

• 1-3 years experience in a customer support role, preferably in a SAAS product-based company.
• Good understanding of enterprise product support processes in a multi-tiered support environment.
• Ability to prioritize issues and escalate appropriately.
• Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support ) for issue resolution.

Job requirements:

• Strong critical thinking skills.
• Proven written and verbal communication skills.
• Excellent documentation, troubleshooting, and analytical skills.
• Experience working with Zendesk, TeamSupport, or any other Ticket platform.
• Experience in working with various teams (DevOps, Customer Success, QA) for issue resolution.
• Solid communication, listening, and English writing skills.
• Ability to problem solve and resolve issues independently and quickly.
• Detail orientation and analytical mindset.
• Team contribution skills and a desire to teach others.
• Organization skills and proven reliability; ability to work independently with little direction when necessary.
• Proficiency with Microsoft Office / Google Office, particularly Excel & Sheet

Employees at Actabl are eligible for for the following benefits:

• Competitive Pay
• 100% paid for benefits: health, dental, and vision insurance
• Traditional & Roth 401(k) plans with employer match
• Discretionary time off
• Flexible work arrangements (Schedule flexibility)
• Robust company holiday list
• Leadership development

Sound like you? Please click on the "apply" button.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.