Sales Development Representative - NORAM

Our client, a leading name in the open-source communications platform sector, is actively seeking a dedicated and highly skilled Sales Development Representative. This full-time role is focused on the US market and offers an exciting opportunity to be part of a dynamic Marketing Team. The ideal candidate will play a critical role in lead generation, qualification, and nurturing, ensuring a seamless handover to Sales Account Executives for deal closure.

Mandatory Hard Skills

• Native English;
• Experience in inbound and outbound lead generation, sales/marketing analytics and managing data quality;
• Experience working in a B2B environment;
• Previous experience working with the US market;
• Strong data and technical skills;
• Understanding of B2B data sources and tools (Apollo.io, Zoho, Discover.org, Clearbit, Sales Navigator, and more);
• Experience with SaaS and working in a B2B environment.
• Capability of understanding customer pain points, and requirements and correlating potential business to value that can be provided;

Desirable Hard Skills

• Spanish is a plus;
• Portuguese is a plus;
• Knowledge of Apollo and/or ZohoCRM is a plus.

Soft Skills ✨

• Be a good listener and communicator;
• Problem-solving attitude;
• Coach-ability, curiosity, and achievement are traits that are important to you;
• Goal-oriented has ownership and brings to the process and the company;
• Excellent interpersonal and team management skills.

What Youll Do ️

• Respond, engage and qualify inbound leads and inquiries from different sources like trials, webinars and events;
• Maximize your effort on the leads that have the highest chance of converting, and not get distracted by a high volume of low-intent leads;
• Always excel at delivering the basics of the job, including scheduling discovery calls with qualified leads, rescheduling meetings that fell through, disqualifying inadequate leads, and other tasks that the SDR role includes;
• Use email, phone, LinkedIn, and web search in your research and qualification efforts;
• Uphold daily activity metrics, as well as weekly, monthly, and quarterly performance metrics;
• Hand-off qualified leads to Account Executives for further business meetings;
• Bring together strong expertise of our product, how to identify and qualify pain and impact in a prospect, and display fluency of your target market/persona segments;
• Strong ICP (ideal customer profile) focus: Know how to be selective and focused in qualifying accounts that align with our ICP;
• Understand client needs and offer solutions and support via exceptional product knowledge;
• Apply the best practices in lead nurturing to stay in touch with prospects, and collaborate with other colleagues to devise and execute new business growth plans.
• Work with Marketing to develop and drive lead generation activities pre- and post-events and webinars;
• Nurture leads to accelerate the prospect movement through the sales funnel;
• Manage day-to-day activities and lead planning meetings with Sales and Marketing teams to define and execute business growth initiatives;
• Suggest and implement improvements in the sales administration process;
• Create and maintain a list/database of prospective clients;
• Outbound prospecting is to be done in special circumstances/campaigns.

What You Will Not Do ‍️

• Overlap with Account Executives;
• Give away too much information, wrong information or not properly qualify leads in the first calls and meetings;
• Schedule calls and meetings with unqualified leads only to fill your quota.

Benefits ✨

Our goal is to make your routine feel enjoyable, exciting, and comfortable in a 100% remote environment. So, youll receive a set of benefits to improve your remote work experience! They include a flexible schedule, unlimited Paid Time Off, language and tech courses, stock options, a multicultural environment with colleagues in over 26 countries, a vibrant company culture, and more!

About

Our client is the worlds largest open-source communications platform. Built for organizations needing more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromising data ownership, customizations, or integrations.

Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, the U.S. Navy and Credit Suisse trust them every day to keep their communications completely private and secure. They believe in reconnecting the world, one conversation at a time! See yourself in that? So apply now!

Job Type: Full-time

Benefits:

• Flexible schedule
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote