Medical Receptionist

JOB SUMMARY

Performs administrative and clinical duties under the direction of the Clinic Manager and Attending Physician. Responsible for assisting clinical provider as needed in the clinical setting while adhering to all policies and procedures.

This position has no direct reports.

ESSENTIAL FUNCTIONS

Medical Assistant

• Rooms all patients according to the specifications of the clinic and provider
• Prepares charts for all clinical patients
• Performs in-take of all required patient vital signs and clinical information with proper documentation
• Assists with printing prescriptions, work restrictions, and services ordered entry as required by clinical provider
• Collects, packages and documents
• Cleans and stocks assigned exam rooms
• Adheres to Bloodborne Pathogen Plan and proper Universal precautions when required in the clinical setting
• Prepares all Packets/Consents for Procedures
• Responsible for requesting Prior Authorization for Medications, Procedures, and sends supporting documentation requested by Insurance.
• Responsible for reviewing and adhering to Company practices and Clinical policies and procedures
• Additional duties as requested according to position scope of practice

Front Office

• Serves as first point of contact, subject matter expert, and workflow coordinator for the clinic flow under direction of Physician and Supervisor
• Prepare front desk for the next day’s business
• Manages the clinic schedule to ensure patients are on the appropriate schedule, and that others are aware of schedule changes
• Work in an Electronic Medical Record, sending communication, scheduling, and other record keeping
• Monitor patient-staff interaction
• Oversee workflow of staff
• Address patient complaints
• Greet and welcome every patient
• Check patients in and out
• Inform patients of wait times
• Update and verify patient information
• Maintain the smooth flow of communication between patients, provider, medical assistant, and other clinic staff
• Provide assistance and information to patients when requested
• Collect co-pays, co-insurance, and deductibles from patients at the time of service
• Responsible for opening and closing cash box
• Schedule patient appointments
• Open and close duties
• Open the office
• Check the schedule for all scheduling errors
• Balance the over-the-counter money

REQUIREMENTS

Education & Experience, Knowledge/Understanding

• High school diploma or general education degree (GED)
• Knowledge of medical terminology
• Must have access to reliable transportation

Skills

• Excellent verbal, written, and listening communication skills
• Effective organization and time management skills with the ability to work in high-pressure situations
• Excellent interpersonal skills and demeanor
• Proficient in the use of a Mac/PC.
• Proficient in the use of EHR systems

Abilities

• Ability to adhere to strict attendance and punctuality polices
• Ability to work both independently, as well as collaboratively with others to achieve common goals
• Ability to identify and solve problems
• Ability to provide excellent customer service (patient care), deal with difficult patients and work effectively under pressure to ensure of positive patient experience
• Ability to quickly and accurately take dictation/document others’ notes in real-time
• Ability to attend to detail

Physical Demands

• Frequent walking, standing, sitting, bending, and stooping on a daily basis
• Ability to lift, push and pull up to 25 pounds

Preferences

• Bilingual - Cantonese Speaking
• Diploma of completion from accredited/approved Medical Assistant program; or completion of an approved medical assistant training program and passage of the medical assistant examination administered by either the American Association of Medical Assistants or the American Medical Technologists

Contact

• Lamfamilymedicine@gmail.com

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 15 – 42 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Internal Medicine
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person