Director of Operational Excellence - Deployment & Adoption

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Job Location

This job is remote but can be located near a major airport hub where Miner has a footprint. Travel is required.

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group has been awarded the 2020 & 2021 Best Managed Companies ?by Deloitte and been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way to do business, which is how we have grown into the company we are today.Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Job Summary

The Director of Operational Excellence (OpEx), Deployment & Adoption, is responsible for successfully Leading and Managing Miner Corporation’s business processes and business systems across existing and acquired locations nationally. This position will drive improved business results by successfully getting locations the training and knowledge to successfully operationalize their business through our standard operating procedures and business systems. This position will have strong skills in leadership, developing and coaching the OpEx members, monitoring results, and adjusting direction accordingly. The OpEx Director must advocate continuous improvement with a proven track record of driving sustainable organizational change.

Key Job Responsibilities

• Manage project portfolios, manage execution & timelines.
• Serve as the overall owner & champion of Successful Implementations.
• Develop, maintain, and deploy Best Demonstrated Practices (BDP’s) for the organization.
• Conduct Deep Dive sessions to understand individual business dynamics and outliers.
• Represent Miner Operations as a subject matter expert on Miner Processes and Business Systems.
• Communicate effectively throughout the organization to drive change commitment with the implementation team and stakeholders.
• Demonstrates thought leadership to drive ongoing continuous improvement opportunities.
• Executes, drives, and manages multiple projects as assigned to support business development or operational efficiency of newly acquired businesses.
• Support effective change management plans through strong leadership and cross-functional engagement.
• Introduce, deploy, and train employees on standard operating policies (SOPs) related to our Service and Equipment business segments.
• Ensure the implementation team has a strong knowledge of the process and content.
• Audit compliance & execution of operational process activities and business system utilization.
• Provide feedback to leadership on recommendations for enhancements to processes and systems.
• Document and leverage lessons learned to improve the deployment process for subsequent engagements.
• Support continuous execution reinforcement to achieve successful change in the business.
• Perform other duties as assigned by their manager.

Key Performance Measurements

• On-time completion of process and system implementation projects.
• Completion of key business initiatives and stakeholder satisfaction with change experience.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Miner Ltd. leadership, resulting in positive customer and Company impact.

• Bachelor’s Degree or equivalent work experience.
• Manufacturing, distribution, or field service managerial/leadership experience.
• Process driven with a proven track record in problem solving.
• Technologically proficient; Excellent with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Excellent planning and organizational skills.
• Possesses a bias towards action with demonstrated success in getting things done.
• Excellent interpersonal skills and a collaborative management style.
• Excellent verbal, analytical, organizational, writing and presentation skills.
• Ability to lead through influence and navigate change management without direct line of authority.
• Ability to effectively manage resources, timeline, and priorities in a project environment.
• Ability to build trust and demonstrate value.
• Ability to adapt to continuously evolving environments and overcome issues, challenges, and obstacles.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Results-oriented and demonstrates the ability to work independently and in a team environment, occasionally lead and/or participate in cross-functional teams.
• Willing to travel within the contiguous United States up to 75%.
• The selected candidate will be required to pass a criminal history background check.

• This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls, the employee is occasionally required to stand; walk; sit; reach with hand and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Rarely, the employee is required to wear approved Personal Protective Equipment (PPE) when on certain parts of company or customer property.

Office Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This work may be performed in an office near a warehouse environment. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. The noise level in the work environment is light to moderate.

Remote Work Environment

A remote job is any job that requires the employee to work remotely from their home or another location of their choice. Some positions are fully remote, but others can have varying degrees of remote work (50%, specific days of the week, etc.). They can also require the employee to visit the company’s physical location for certain occasions or situations. Employers also may have to specify a specific location that remote employees must live in for the sake of taxes and time zones.

Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.