Customer Service Representative

BLOOMSBURG CARPET CUSTOMER SERVICE JOB DESCRIPTION

The position of a Customer Service Rep consists of interacting with customers and internal departments to provide information in response to inquiries about products and services. This is handled through telephone, email, fax, and/or direct interactions.

Currently, Customer Service is structured to where an individual Rep has responsibility for a main function within the department. We are currently seeking an individual whose primary function will be to invoicing/billing customer orders. This person would also be responsible for additional Customer Service activities that occur in a Manufacturing environment along with cross training for other roles within the department.

Stock Order Entry: Receive and process all stock orders through the AS400 system. This would also include getting back to the customer with payment information, follow up, determining freight costs and processing commission information and quotations as Sales requires. Also included is providing reports as necessary to Sales and Management.

Claims and Returns: The decision of claims and returns is determined by Management. The Customer Service Rep. is responsible for following our Claims Procedure, gathering all information which would include pictures and working with Management on determination. This person is the primary communicator with the customer. If there are freight charges to be refunded, Customer Service would be responsible for filing a claim with the freight company.

Shipping: The Customer Service person who handles this area is responsible for all out going shipping of customer orders along with raw materials that are shipped. We do shipping both within the US and outside the US (primarily Canada). All paperwork and instructions to the shipping department are processed in Customer Service. This would include Bills of Lading, packing lists etc. This person is also the primary person to provide freight quote information. Another main function is providing information to an area of manufacturing (Rolling Table) on customer specific job information; entering instructions on cuts against our stock products.

Invoicing/Billing: Customer Service is responsible for all invoicing to customers. This is done on a daily basis and is time sensitive. Invoicing is handled first thing each morning and is based on the prior day shipping activity. Invoicing is a detailed function and must be accurate. Discrepancies with pricing, quantities are handled through the Department Manager.

Above are the main functions in Customer Service. There are many miscellaneous functions that are also being handled within the department. All Reps are responsible for answering phones throughout the day and providing information to customers. Any request from Management must be met as required.

Skill Sets:

• Computer literate
• Attention to detail
• Organizational Skills
• Multi-tasking
• Communication Skills (Verbal & Written)

Information :

• Company : Bloomsburg Carpet
• Position : Customer Service Representative
• Location : Bloomsburg, PA
• Country : US