Customer Service Representative

OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. The ideal candidate will possess a strong customer service orientation and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Engage in outbound calling to follow up with customers and address their needs.
• Communicate clearly and effectively with customers via phone, email, or chat.
• Utilize computerized systems to track customer interactions and maintain accurate records.
• Demonstrate excellent phone etiquette while handling customer inquiries.
• Provide bilingual support when necessary to assist a diverse customer base.
• Deliver top-notch customer service by addressing questions, concerns, and complaints promptly.
• Assist with cash handling procedures as needed during transactions.
• Collaborate with team members to improve customer support processes and enhance overall service quality.
• Identify opportunities for sales by promoting products or services that meet customer needs.

Requirements

• Previous experience in customer service or customer support is preferred.
• Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to handle outbound calls professionally and courteously.
• Proficiency in using computers and various software applications for data entry and record keeping.
• Bilingual abilities are a plus, enhancing our capacity to serve a wider range of customers.
• Experience with cash handling is beneficial but not mandatory.
• A positive attitude, patience, and the ability to work well under pressure are essential qualities for success in this role.
• Strong problem-solving skills with a focus on delivering solutions that enhance the customer experience.

Join us in providing outstanding service that makes a difference!

Job Types: Full-time, Part-time

Pay: $17.90 - $21.60 per hour

Benefits:

• Paid time off

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: On the road

Information :

• Company : Cigarette & Tobacco Smoke Shop
• Position : Customer Service Representative
• Location : Dallas, TX
• Country : US