Customer Service Representative

Job Overview

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Duties

• Communicate with customers via phone, email, and chat to provide information and assistance
• Perform data entry to update customer records and process orders
• Utilize sales techniques to promote products or services
• Conduct outbound calling campaigns to follow up with customers
• Analyze customer needs and recommend appropriate solutions
• Maintain a high level of professionalism and phone etiquette at all times

Experience

• Previous experience in customer service or a related field is preferred
• Strong communication skills with the ability to interact effectively with customers
• Proficiency in computerized systems for data entry and client services
• Multilingual abilities are a plus for serving diverse customer needs

Job Type: Full-time

Pay: $35,000.00 - $38,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Cincinnati, OH 45245 (Required)

Ability to Relocate:

• Cincinnati, OH 45245: Relocate before starting work (Required)

Work Location: In person

Information :

• Company : PRO IT Inc.
• Position : Customer Service Representative
• Location : Cincinnati, OH
• Country : US