Customer Service Representative

Wonder Meats Inc | Carlstadt, NJ | US
Job Title: Customer Service Representative Location: 454 20th Street, Carlstadt, NJ 07072 Schedule: Monday - Friday (Onsite, 6:30AM - 3:00PM) Who Are We: At Wonder Meats, we are committed to becoming the leading provider of high-quality meat products, focusing on excellence, innovation, and customer satisfaction. Upholding a legacy of quality, consistency, and dedication for over 50 years, we aim to continue delivering exceptional products while embracing new ideas to shape the future of the food industry. Join our team and help us feed the world! Position Summary The Customer Service Representative will take customer orders via phone, email and fax, scan/file the daily orders, and assist with daily reporting. This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Monday - Friday, 6:30AM -3:00PM. Key Duties and Responsibilities:
  • Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop.
  • Generate return authorizations, and credit explanations at the direction of Invoice manager.
  • Ensure all items are invoiced with proper quantities and prices to customers.
  • Monitor customer shorts and communicate with customers.
  • Assist in day-to-day operations of all order processing.
  • Schedule pickup/outgoing orders and LTLs for orders that arrive during shift.
  • Schedule delivery appointments for orders that arrive during shift.
  • Fill out and organize daily SQF documentation and shipping reports.
  • Resolve issues for customer orders in a timely manner.
  • Follow up with warehouse to make sure orders go out on time.
  • Provide customer support via email, phone and fax when necessary.
  • Solve and investigate customer issues.
  • Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors.
  • Jump in and lend a hand when the time comes for projects, assignments, or general office needs.
Required Skills/Abilities
  • Daily communication with customers
  • Positive and professional attitude towards customers and coworkers
  • Able to work independently and as part of a team with little to no supervision
  • Excellent MS Office knowledge
  • Outstanding organizational and time management skills
  • Familiarity with office equipment and applications (i.e. Calendars and copy machines)
  • Excellent verbal and written communication skills
  • Discretion and confidentiality
The Benefits of Joining Our Team: Comprehensive Benefits: Comprehensive insurance benefits, including medical, dental, vision, and life coverage, ensuring financial security and well-being for employees and their families Time-off: Competitive time off including paid vacation, sick leave and site closures for selected holidays Corporate Discounts: Get discounts on travel, subscriptions and more!

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Information :

  • Company : Wonder Meats Inc
  • Position : Customer Service Representative
  • Location : Carlstadt, NJ
  • Country : US
Next Process

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Post Date : 2025-03-26 | Expired Date : 2025-04-25

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