Front of House

Job SummaryThe Front of House employee is responsible for greeting customers warmly upon entering, sharing descriptions about the pastries and other menu items, and making sure their needs are met by fulfilling orders, and operating the registers.Front of House employees are the first point of contact for customers and are responsible for ensuring a friendly, welcoming, and inclusive atmosphere. Employees are required to greet customers, describe pastries and all menu items in a patient and helpful manner, and fulfill all orders efficiently and accurately. FOH should be prepared to cross-train in other areas of the bakery as necessary. We are looking for team members with Open Availability.

Duties and Responsibilities

• Greets and assists customers in a pleasant and helpful manner
• Exhibits outstanding customer service and maintains a positive attitude at all times
• Takes and fills orders for customers, in person, over the phone, and through online orders
• Demonstrates thorough knowledge of menu and ability to communicate this knowledge to customers
• Answers customer questions about food ingredients and other aspects of the menu while verifying that customers who have communicated food allergies are not sold products that could be dangerous to their health
• Keeps work area sanitary by mopping floors and wiping counters; immediately cleaning up any spills; following correct handwashing and glove procedures
• Ensures dining room, pastry cases, bathrooms, and all counters areas remain clean and tidy

Job Benefits

• Overall wages are a combination of hourly rate and tips

Required Skills/Abilities

• Excellent interpersonal skills with a focus on customer service
• Ability to multitask while prioritizing the customers experience
• Self-motivated with a high energy level
• Excellent time management skills
• Excellent organizational skills and attention to detail
• Familiarity with food handling, safety, and other restaurant guidelines
• Availability to work shifts during weekends, weeknights, and holidays

Education and Experience

• High school diploma or GED

Physical Requirements

• Ability to stand on your feet for several hours
• Ability to lift up to 25 pounds at times
• Ability to place cases, pans, utensils, and plates on both low and high shelves

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Night shift

People with a criminal record are encouraged to apply

Work Location: In person

Information :

• Company : Amelies French Bakery
• Position : Front of House
• Location : Charlotte, NC
• Country : US