Information Technology

Location: Dallas or Washington, DC

Schedule: 9:00 AM to 5:30 PM

FLSA: Exempt

Position Type: Full-Time/Regular

Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking a System Administrator (Citrix) in our Information Technology department, reporting directly to the Endpoint Engineering & User Experience Manager.  

The position can reside in either the Washington, DC and Dallas office with hybrid work capabilities and will be responsible for providing system administration, support, system maintenance, and operation of the firms Citrix Virtual Apps and Desktops, Azure Virtual Desktop (AVD), and Windows 365 (W365) environments. Additionally, will perform Tier 3-level incident and problem support of endpoints and provide necessary recommendations on potential image/system enhancements, speed, and security. This role will serve as a technical escalation point, ensure system stability, and provide expert-level troubleshooting and operational support.

The System Administrator (Citrix) is expected to perform all responsibilities with a commitment to providing superior service to the firms clients, attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all, the System Administrator (Citrix) must fulfill the needs of the firm in a manner which is consistent with the Firms Core Values.

Key responsibilities of this position include: 

• Manage Citrix Virtual Apps and Desktops environments for multi-user access.
• Configure and maintain Citrix Provisioning Services (PVS) for streamlined image management.
• Perform regular updates and patches for Citrix components.
• Prepare third-party updates and patches for release to all endpoints including Windows workstations and servers.
• Administer Azure Virtual Desktop (AVD) environments, including session hosts, FSLogix, and Azure resource configuration.
• Monitor and resolve incidents escalated to Endpoint Engineering team such as user sessions, applications, and VDI performance.
• Maintain and manage Citrix published applications and desktops.
• Perform daily health checks on Citrix server farms and ensure smooth operation.
• Troubleshoot and resolve technical issues related to Citrix applications.
• Administer users and groups in Active Directory and Entra ID.
• Train employees in the use of Citrix applications and provide user support.
• Monitor system performance using tools like Citrix Director.
• Implement and communicate system changes as needed.
• Assist in developing and maintaining documentation for Citrix-related processes.
• Collaborate with other IT teams to ensure integration with supporting systems.
• Serve as the primary escalation point for Tier-1 and Tier-2 teams on complex issues across all Endpoint Engineering to include third-party applications, Windows, Citrix, AVD, and Windows 365.
• Work closely with vendors (Citrix, Microsoft, etc.) to resolve advanced technical challenges.
• Create and maintain detailed technical documentation, SOPs, and knowledge base articles.
• Provide periodic reports on system performance, incident trends, and resolution times.
• Participate in a rotational on-call and scheduled maintenance roster to ensure continuous system availability and timely resolution of critical issues.

Qualifications (Experience, Knowledge, Skills & Abilities):

• Bachelors degree preferred, college coursework in computer science, management information systems. An equivalent combination of experience and training might be considered.
• Industry certifications preferred - CCA-V, MC-AVD, VMware, Nutanix but not required.
• Minimum 2+ years of experience in Citrix Virtual Apps and Desktop Administration.
• Familiarity with IT service management tools (ServiceNow).
• Strong knowledge of Citrix technologies, including Citrix Virtual Apps and Desktops (CVAD).
• Experience with Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS), Windows 365 (W365).
• Familiarity with Windows Server environments and Active Directory / Entra ID.
• Experience with virtualization technologies, preferably VMware and Acropolis.
• Understanding of networking protocols and technologies (TCP/IP, DNS, DHCP).
• Proficiency in troubleshooting and problem-solving Citrix-related issues.
• Experience with FSLogix.
• Familiarity with IT service management tools (ServiceNow).
• Experience with Citrix MCS and PVS deployments.
• Expertise in Citrix policies and profile management.
• Experience with Microsoft Defender.
• Understanding of storage and connectivity fundamentals.
• Proficiency in PowerShell scripting for task automation and information extraction.
• Experience with an Active Directory environment to include a strong knowledge of Windows Group Policy Objects and Group Policy Preferences (GPO/GPP).
• Proficient in scripting and automation; VB Script, PowerShell or Python scripting.
• Ability to pay close attention to detail, occasionally for prolonged periods of time and under restrictive deadlines, and complete work assignments logically and accurately.
• Ability to prepare systems and configuration documentation.
• Experience supporting Windows Server.
• Experience with Office 365 and Microsoft Azure.
• Broad knowledge of network and server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis.
• Knowledge in system patching and malware protection products.
• High level of written communication and documentation skills.
• Ability to prioritize and work independently.
• Strong attention to detail.
• Advanced analytical and problem-solving skills with the ability to fully utilize tools to compile and analyze data.
• Results-driven professional who can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high-pressure environment.
• Excellent communication skills, including customer service, interpersonal, and the ability to convey detailed and complex information effectively to all levels of personnel within the Firm.
• Ability to work independently and as part of a team.
• Consistently demonstrates judgment and discretion in a results-orientated environment.
• Commitment to maintaining confidentiality of client and office information and adhering to the Firms Core Values.
• Commitment to professional growth and development.

The anticipated base salary range for this position in Washington, DC is $90,000 - $120,000. The actual salary offered will be based on several factors, including, but not limited to, relevant education, qualifications, years of relevant experience, certifications or other professional licenses held, job-related knowledge and skills, business needs, and the location from which the work will be performed. Additionally, salary or hourly wages may be only part of the total compensation package, which may also include a full range of health and other insurance benefits, financial and/or other benefits (including 401(k) eligibility), a discretionary bonus, and various paid time off benefits. Additional information about benefits and rewards can be found here.

Akin Gump Strauss Hauer & Feld LLP participates in E-Verify for purposes of verifying employment eligibility.

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Information :

• Company : Akin Gump Strauss Hauer & Feld LLP
• Position : Information Technology
• Location : Washington, D. C., D.C.
• Country : US