Office Assistant 1

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Duties include but are not limited to: 1. Monitor shared email boxes for correspondence and documentation.2. Draft well-written email responses to inquiries from students, parents, college administrators and HESC staff regarding award status, issues with documentation, and/or to request additional information. 3. Ensure all documentation is received by the applicable deadline, is complete, includes signatures and meets program requirements. 4. Use databases as needed to validate the student meets the program eligibility criteria and Process documentation. 5. Save documents in appropriate shared folders and database. Update individual student records for grant and scholarship programs based on supplemental documentation received. 6. Maintain spreadsheets and databases to catalog documentation and status 7. Make eligibility determinations based on established criteria for each grant and scholarship program and update the appropriate database with the students status. 8. Use database to look up student account records and status as requested. 9. Route emails as needed to other business units and escalate issues to supervisor. 10. Perform follow up activities to determine status and close out emails. 11. Assist with other tasks as assigned. 12. Perform other duties as assigned. The minimum qualifications required for this vacancy. Minimum Qualifications PREFERRED QUALIFICATIONS: 1. Proficient in Microsoft Office 2. Work independently 3. Be Detail Oriented4. Use effective time management5. Be able to communicate efficiently verbally and in writing6. Offer constructive feedback and provide suggestions to improve current procedures7. Using the skills above would allow new staff to research and resolve account issues. Additional comments regarding the vacancy. Additional Comments NOTE: The hours of this position require working 8:00 a.m. to 5:00 p.m.NYS is an equal opportunity employer.Benefits of Working for NYSGenerous benefits package, worth 65% of salary, including: Holiday & Paid Time Off• Thirteen (13) paid holidays annually, plus two (2) floating holidays• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C• Up to three (3) days of professional leave annually to participate in professional development• Initially positions will work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview .Health Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.Please send resume and cover letter to resumes@hesc.ny.gov with the subject line “Office Assistant 1 (T/H), 3921”. Some positions may require additional credentials or a background check to verify your identity.

Information :

• Company : Higher Education Services Corporation
• Position : Office Assistant 1
• Location : Hybrid work in Albany, NY
• Country : US