Operations Support Coordinator

Position Overview:

Are you a highly organized team player with a passion for people and a keen eye for detail? Do you thrive in a dynamic environment where your skills can make a tangible impact on the community? CityLink is looking for an Operations Support Coordinator to play a vital role in ensuring smooth daily operations, providing administrative support, and fostering a welcoming atmosphere for clients and volunteers alike.

In this role, you will work closely with the Volunteer Manager and programming team to oversee the execution of client engagement at our Welcome Center. You will also provide key administrative support that ensures CityLink operates efficiently and effectively. With a focus on volunteer coordination, hospitality, and operational excellence, your efforts will directly contribute to delivering a professional and compassionate experience to our clients. The Operations Support Coordinator directly supports CityLinks vision and mission through supporting and providing an excellent first touch with clients which reflects Gods love.

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Key Responsibilities:

Hospitality & Client Engagement:

• Oversee and continually enhance the Welcome Center experience, ensuring an inviting and professional environment for all visitors.
• Develop materials and standardized processes to improve service delivery at the Welcome Center.
• Equip and support lead volunteers to take ownership of key areas in service execution.
• Monitor class attendance, update rosters, and support client recruitment efforts for partner organizations.
• Execute and oversee client reminder calls to enhance attendance and engagement.
• Assist in direct client engagement at the Welcome Center, offering a warm and supportive first point of contact.
• Manage Better Impact scheduling, identifying coverage gaps and coordinating volunteer assignments to meet program needs.

Administrative & Operational Support:

• Maintain and update client accounts using the organizations client management system.
• Manage inventory of materials and supplies at the Welcome Center to ensure seamless operations.
• Assist in the coordination of volunteer recognition programs and special events.
• Communicate program deadlines and operational changes to the broader team to maintain alignment.
• Support CityLinks IT infrastructure, including systems like Salesforce and Better Impact, ensuring accurate tracking of attendance and operational data.
• Provide general administrative support to enhance the overall effectiveness of CityLinks mission.

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Qualifications & Competencies:

Core Attributes:

• Mature in faith, committed to continuous personal and professional growth.
• Strong interpersonal and communication skills with the ability to train and support volunteers and staff.
• Welcoming and engaging personality, passionate about interacting with people.
• Ability to manage multiple priorities while maintaining a high level of organization and attention to detail.
• Proactive problem-solver with a strong initiative and solution-focused mindset.
• Experience working with diverse groups and fostering an inclusive, collaborative environment.
• Capable of maintaining composure and professionalism in challenging situations.

Education & Experience:

• Previous experience in administrative support, customer service, or operations management.
• Ability to work in an evolving and sometimes ambiguous environment, taking initiative to scope needs and lead execution.
• Experience in a highly collaborative setting with multiple partners is a plus.
• Background in volunteer management or nonprofit operations preferred.

Technical Skills:

• Proficiency in Microsoft Office, Google Suite, and other web-based applications.
• Experience with Salesforce and Better Impact is a plus.
• Strong organizational and project management skills.
• Ability to track and analyze data for operational improvements.

Capabilities:

• Ability to remain calm and professional when dealing with challenging situations or the public.
• Strong verbal and written communication skills.
• Willingness to adapt to changing needs and adjust work hours accordingly.
• Ability to manage multiple tasks and projects efficiently in a fast-paced environment.
• Comfortable working in an unstructured setting with frequent interruptions while maintaining productivity.

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Work Schedule & Compensation:

• Full-time position, Monday - Friday, with occasional evenings and weekends required for events, meetings, and trainings.
• Salary: $38,000 annually.
• Opportunity to be part of a mission-driven organization making a lasting impact in the community.

If you are passionate about creating a welcoming and organized environment that empowers both clients and volunteers, we invite you to apply and be part of CityLinks mission to transform lives through service and support!

Job Type: Full-time

Pay: $38,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Information :

• Company : CityLink Center
• Position : Operations Support Coordinator
• Location : Cincinnati, OH
• Country : US