Returns Coordinator

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Key Responsibilities:

• Process return authorizations (RAs) and ensure proper documentation is completed.
• Coordinate with Logistics to schedule RA Freight pickups
• Communicate with customers, sales reps, and internal departments regarding return requests and product issues.
• Coordinate the receipt, inspection, and disposition of returned goods.
• Maintain detailed records of returned products, including reason codes, quantities, and related documentation.
• Monitor return trends and provide feedback to management to improve product quality or processes.
• Collaborate with inventory and warehouse teams to manage returned goods and ensure proper restocking, disposal, or replacement.
• Ensure compliance with return policies and resolve discrepancies in a timely manner.
• Generate regular reports on returns activity for management review.
• Identify & assist in implementing process improvements to optimize the returns process

Qualifications:

• High school diploma or equivalent required; associates or bachelors degree preferred.
• 2+ years of experience in customer service, logistics, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP systems (e.g., SAP, D365) is a plus.
• Ability to work independently and manage multiple priorities

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

Information :

• Company : DuBois Chemicals
• Position : Returns Coordinator
• Location : Sharonville, OH
• Country : US