Surveillance Supervisor

ESSENTIAL JOB FUNCTIONS:

• Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establishes and maintains training and development procedures to ensure superior customer service standards are achieved.
• Ensures that all company and departmental procedures are followed; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Participates in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Maintains daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
• Maintains current information on cheats, thieves, vagrants, etc., to ensure the protection of company assets, patrons, and employees; develops and maintains communications with law enforcement agencies and surveillance personnel of other casinos.
• Reports all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements and the Maryland Gaming Commission.
• Ensures that proper procedures for Games, Slots, Cashiers, drops, etc. are implemented and maintained.
• May conduct investigations as required.
• Maintains a high level of awareness as to criminal and civil law as it pertains to Caesars.

 ESSENTIAL JOB QUALIFICATIONS:

• This position may be called to work on the casino floor and may be subject to varying levels of noise, smoke, and crowds, the severity of which depends on customer volume.
• Ability to communicate effectively with customers, outside contacts and all levels of employees.
• Ability to look over players and observe cheating techniques.
• Ability to identify cheating techniques and operate computer and surveillance equipment.
• Ability to move effectively and efficiently around work area.
• Basic knowledge of Maryland civil and criminal laws and Maryland Gaming regulations.
• Basic knowledge of county and state ordinances.
• Knowledge and understanding of electronic, video, and alarm functions.
• Knowledge of Iowa laws pertaining to citizens powers of arrest procedures.
• Knowledge and understanding of games and statistical and daily games reports.
• Excellent verbal and written skills with the ability to read and write concise, factual reports.

 COMPENSATION & BENEFITS:

• $60,000 Per Year 
• Bi-Weekly Pay Dates
• Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance

Information :

• Company : Caesars Entertainment
• Position : Surveillance Supervisor
• Location : Baltimore, MD
• Country : US