Accommodation Support Team Desk Officer - Norfolk/Virginia Beach

Main purpose of job:

The British Defence Staff in the United States is part of the British Embassy located in Washington DC and is responsible for defence and security engagement with the United States government and Department of Defense.  Our purpose is to defend United Kingdom interests by strengthening the trans-Atlantic defence and security relationship.

The United States Support Group provides a range of support services to British Defence Staff working in the US, including human resource administration, welfare, medical, education and accommodation services. The Accommodation Support Team is responsible for sourcing permanent and temporary accommodation, furniture, logistics and routine support across the US. We are recruiting a new desk officer to complete our remodelled team to deliver accommodation support services. This is an exciting opportunity to make a real impact to the delivery of accommodation support to personnel and their families living in some 30 States. The role holder will be located at the NATO ACT office.

We are looking for a highly motivated individual who has a real passion for service delivery and attention to detail. Applicants should be able to operate comfortably in a high-paced environment, have good communications skills and be able to think innovatively and creatively.  Whilst experience in a housing sector would be advantageous, it is not essential; applications from candidates with transferrable skills are welcomed.  A positive attitude and strong work ethic will be paramount.

Roles and responsibilities:

• Support the delivery of all UK Ministry Of Defence accommodation services for personnel posted across the United States.
• Act as the initial customer contact point for accommodation and furniture linked enquiries ensuring the timely resolution of requests.
• Support customers in self-sourcing properties in the Virginia Beach area and the wider Network, including policy advice and lease approvals.
• Allocate furniture to customers within the specified locations, ensuring timely delivery upon arrival and successful pick-up upon departure of personnel.
• Maintain an up-to-date inventory of all furniture stock within outlined databases. Support the Accommodations Manager in the minimisation of stock holdings and management of supply risk.
• Liaise with Finance Team to arrange timely payments of for any accommodation-related expenses.
• Place purchase orders with vendors, monitor status, requisition and receive goods and services accurately and efficiently in specified accounting systems.
• Maintain up-to-date records on financial systems and ensure data accuracy and compliance with MOD policies.
• Conduct March-Outs with Virginia Beach area based personnel, supporting with resolution of any landlord disputes, and managing the process for the return of security deposits.
• Arrange temporary accommodation for entitled incoming personnel ensuring a cost effect solution.
• Assist with the upkeep and management of all records and management information.

Information :

• Company : British Consulate General Hong Kong
• Position : Accommodation Support Team Desk Officer - Norfolk/Virginia Beach
• Location : Norfolk, VA
• Country : US