Guest Service Agent

TKO EMPLOYMENT SERVICES DELAWARE LLC | Lewes, DE | US

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. Youll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, youll strive to ensure a seamless and enjoyable experience for guests while upholding the hotels standards of hospitality and professionalism.

Team Member Benefits:

  • Medical, Dental and Vision

  • Employer Paid Life Insurance

  • Other Supplemental Benefits

  • Employer Matched 401K

  • Hotel Room Discounts across multiple brands

  • Enhanced paid vacation, sick time and holiday pay

Essential Job Functions:

  • Greet, register, and assign rooms to guests of the hotel.

  • Verify customers credit and establish payment method.

  • Make and confirm external reservations for dinner, entertainment, and transportation.

  • Compute bills, collect payments, and make change for guests.

  • Answer hotel phone and handle guest requests and inquiries.

  • Transmit and receive messages, using telephones or PMS system.

  • Deposit guests valuables in hotel safes or safe-deposit boxes.

  • Perform bookkeeping activities, such as balancing accounts.

  • Serve food and beverages to guests, ensuring a positive dining experience.

  • Act as a private lounge host.

  • Practice safe work habits and use required safety equipment.

  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

  • Perform other duties as requested by management.

  • High School diploma or equivalent preferred.

  • Previous customer service experience required or equivalent training.

  • Dynamic, engaging and passionate personality with the ability to multi-task

  • Work schedule varies and may include working on holidays, and weekends.

  • Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

Job descriptions and responsibilities are subject to change depending on business needs.


Information :

  • Company : TKO EMPLOYMENT SERVICES DELAWARE LLC
  • Position : Guest Service Agent
  • Location : Lewes, DE
  • Country : US
Next Process

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Post Date : 2025-03-20 | Expired Date : 2025-04-19

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