HR Advisory Manager

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended. Job Details: Job Purpose/Summary: The Manager HR Advisory will be responsible for the oversight and day-to-day management of the HR Advisory Leads and their HR (Human Resources) Shared Services Sr. HR Advisors and HR Advisors. This team will serve as the first point of contact (phone, cases, chat, Workday Inbox, and self-service walkup support) for all team members throughout Tyson Foods. This position will ensure superior customer service is being provided and serve as a leader to the team. This individual will play an integral part in the continuous improvement of the Tier 1 support model and help build and deliver the best team member experience. This role will lead projects to address current state issues on the Service Now, Five9 and Workday platforms, which are all tied to the Tier 1 support Model and AskHR shared Services Center. Essential Duties and Responsibilities:

• Support People Operations team with resource allocation, quality assurance, and continuous improvement
• Conducts contact monitoring and data integrity quality assurance reviews to ensure that quality expectations are being met.
• Observes HR Advisory Leads and their team members demeanor, technical accuracy, and adherence to organization policies and provides timely feedback and coaching to ensure performance metrics are being met or exceeded.
• Serves as the initial escalation point for resolving issues when needed.
• Creates, triages, and resolves customer inquiries and requests via case management.
• Provides accurate, consistent, and timely responses to HR requests that are routine requests and require limited research.
• Contributes positively to the team through the sharing of knowledge, ideas, and active participation in meetings, coaching, and personal development.
• Maintains adherence to all audit, compliance, and regulatory requirements.
• Drive team to achieve operations metrics in support of the service level agreements.
• Constantly assess and evaluate the effectiveness of current performance strategy and seek to improve.
• Identifying opportunities for growth within the AskHR function.
• Planning improvement projects, including timelines, budgets, resources, and milestones
• Recruiting and leading project delivery teams from within the company.
• Managing projects to successful completion within designated parameters.

Requirements: Education: Bachelors degree in Human Resources or related field. Equivalent work experience to be considered in lieu of higher education. Experience: 5 to 7 years relevant work experience, 5 to 7 years of people management experience. Computer Skills: Advance computer skills with advanced knowledge of HR systems and Workday HCM. Communication Skills: This position is expected to communicate recommendations and implement performance strategies across a broad range of users, stakeholders, and management. Excellent written, verbal, and presentation skills are required. Must be able to adapt their communication style for all levels within the organization. Special Skills: Demonstrated experience in supervisor teams in a high volume, metric-driven environment; Ability to drive improvement and integration of processes, technology, and people; effective time management and prioritization skills; detail oriented with focus on Customer Service; Ability to maintain confidentiality in sensitive situations. Supervisory: Yes, this person will lead a team of Leaders. Travel: 10 -15 domestic trips per year. Relocation Assistance Eligible: No Work Shift: 1ST SHIFT (United States of America) Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment. Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status. We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more. If you would like to learn more about your data privacy rights and how you may use that information, please read our Job Applicant Privacy Notice here . Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral.

Information :

• Company : Tyson Foods
• Position : HR Advisory Manager
• Location : Springdale, AR
• Country : US