HR Service Representative

Job Title: HR Service Representative

Location: Framingham, MA 01701 (100% Remote, Need EST Candidates)

Duration: 6 months Contract to Hire

Time Schedule: Mon-Fri (9 AM 5PM)

Job Description:

• The HR Service Representative serves as a primary resource for all U.S.
• Associates at all levels contacting HR XPRESS regarding Leaves of Absence.
• They will provide information regarding company-specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection.
• This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries documented in the case management system.

Duties and Responsibilities

• Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contact (phones, emails, dashboard reports).
• Document summary details of calls and processing in the case management system (Service Now).

Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA, and legislative Sick Policies.

• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
• Performs accurate and timely administration of leave of absence, using dashboard reports to capture workload.
• Cross-trains to support business needs.
• Performs special projects as assigned.

Minimum Qualifications

• High School Diploma or equivalent experience
• Bachelors preferred
• 1-2 years of related experience preferred
• Ability to multi-task and work in a fast-paced environment
• Strong communication, organizational and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements.
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Knowledge of HR policies, procedures, and systems
• Experience working on a team, and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure

Job Type: Full-time

Pay: $19.00 per hour

Schedule:

• 8 hour shift

Work Location: Remote

Information :

• Company : Cavalier Workforce Inc
• Position : HR Service Representative
• Location : Remote
• Country : US