Human Resources Service Center Representative

JOB DESCRIPTION

Park Nicollet is looking to hire a Human Resources (HR) Service Center Rep to join ourHR team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

To provide a single point of contact within Park Nicollet Human Resources Department where Park Nicollet team members and leaders can obtain prompt and accurate information about Human Resources products and services and to assist in the development and maintenance of the Service Center systems, metrics and processes.

The HR Service Center Representative provides services in support of the 1.) Maintenance and data entry of employee and organizational data in various Human Resources systems; 2.) Call center activities that include self-service assistance and personal 1:1 assistance regarding HR programs and systems (e.g. Kronos (TIPS), GPS (performance appraisal system) and Lawson Employee and Manager Self Service; 3.) Benefits and compensation administrative activities.

Work Schedule: M-F 8a-5p. This role will initially be onsite with the opportunity to become hybrid.

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • 2 years of experience in a Human Resources field or Associates degree and 1 year of experience that equipped the candidate with a detailed knowledge of standard HR products, services and policies/procedures.
  • Three years of work experience in customer service
  • An equivalent combination of education and experience
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Experience with personal computer including Outlook, Word, and Excel.
  • Strong oral and written communication skills.
  • Able to independently establish work priorities.
  • Attention to detail and a high level of accuracy.
  • Excellent customer service skills.
  • Experience with handling confidential information.
  • Ability to quickly learn new skills in different technology systems
  • Ability to work in a fast-paced continuously changing environment.
  • Strong analytical skills.
  • High degree of initiative, ability to plan and follow through.
  • Laptop and desktop
  • Microsoft Outlook, Word, Excel, Power Point
  • Kronos (TIPS)
  • GPS (Success Factors)
  • Lawson Database
  • Fax/Telephone

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Experience in working with supervisors/managers on the phone, preferably in handling a high volume of telephone calls in a call center environment.
  • 1-2 years experience with a human resource database system preferred.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

ABOUT US

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, youll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

Were a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. Were working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, were committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

JOB INFO

Job Identification 110857 Posting Date 03/25/2025, 03:51 PM Locations 6700 Excelsior Blvd - St. Louis Park - Stilts Work Schedule 8-5pm Hours Per Week/FTE 40 hrs weekly / 1.0 FTE Job Shift Day Position Type Full-time regular Job Category Administrative Department CD HR Service Center Pay Range $26.99 - $38.10 hourly Pay Range Statement Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.). Overtime Eligibility Status Non-Exempt Worker Type Employee

Information :

• Company : Methodist Hospital
• Position : Human Resources Service Center Representative
• Location : Saint Louis Park, MN
• Country : US