Inside Sales Representative

Consumers and industry professionals throughout the United States trust our products and services. This positions IEC as leaders in the Aluminum Extrusion, Painting and Anodizing processes.

Take on the central role as the primary liaison between IEC and our customers, ensure precise and timely processing of all orders in adherence to internal company procedures. Actively engage with Production, Logistics, Customer Technical Services, to secure customer satisfaction,

Acquire and develop new customers, foster long-term relationships, and maximize customer potential.

In this role, youll be in contact daily with current and prospective customers, understanding fully, the prospective customers requirements making sure that they are a fit with IEC manufacturing capabilities and serves as the “voice of our customer”.

Through continuous and open communications with IEC TEAM, assist in customer retention and growth opportunities with the current customer base.

Work with nearly all functional teams and serve as a critical connection between IEC and its customer base. All while maintaining meticulous data entry and integrity.

Essential Duties and Responsibilities:

• Responsible for taking incoming orders from current customers and new customers.
• Ensure accuracy of processed customer purchase orders.
• Process orders of high-detail oriented accounts.
• Provide prompt and accurate responses to customer requests for expediting orders.
• Reply to customer inquiries about order status and pricing updates in a timely manner.
• Work with IEC Operations for Stocking Programs. Maintain a keen focus on customer needs
• Identify potential problems before they become an issue and offer up creative solutions if an issue does occur. Must have a deep appreciation for simple solutions.
• Build relationships with IEC customer base fully understand the customers requirements. Communicate these requirements to production team to enhance the customer experience.
• Open and maintain customer accounts by recording account information into EPCIS.
• Participate in the Daily 9:00AM and Wednesday weekly team meetings.
• Research and resolve any customer invoicing discrepancies to ensure customer satisfaction.
• Process Quotation and Sales order changes and possible additional costs due to unexpected deadlines and size of order.
• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
• Review and resolve order acknowledgement discrepancies in the system.
• Support existing accounts with new technology to further solidify long-term relationships.
• Resolve customer complaints by clearly communicating the issue to IEC Quality, Engineering and Production teams, following up to ensure resolution.
• Know our business: Maintain statuses and customer open order reports.
• Provide written proposals for new and existing accounts. Establish all aspects of quoting, including pricing spreadsheets and engineering pre-sales.
• Provide updated comments on any open orders as to the latest progress, report any issues that could delay on time delivery.
• Reconcile each of your customers open order reports weekly. This will consist of (what needs to be converted to work orders), to see what should be planned next and what work orders are already planned for scheduling.

Critical to Growth:

• Set high standards, process customer orders with precision and efficiency in an extremely responsive manner. Do not depend on other team members to catch mistakes.
• Provide the information required by others in a concise, direct, and unambiguous way. Perceive how their message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.
• Place emphasis on creating customer loyalty by continually enhancing customer experience. This relates to the capacity to identify and understand the needs of customers, manage expectations, and prioritize meetings and exceed those needs.
• Focus on completing all work tasks in a timely manner, manage multiple responsibilities while being organized, keeping on top of important time-sensitive tasks, and performing all work accurately.
• Participates in and completes company-required training programs.
• Proactively address issues in a systematic manner be self-motivated, independence with robust analytical and problem-solving capabilities.

Qualifications

• Proficient in English with strong communication skills
• Experience in customer support and client services
• Excellent phone etiquette and data entry abilities
• Familiarity with Microsoft Office and basic computer skills
• Previous experience in a call center environment is preferred

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Information :

• Company : International Extrusion Corporation
• Position : Inside Sales Representative
• Location : Waxahachie, TX
• Country : US