Internal Client Services Coordinator

The Internal Client Services Coordinator position will provide direct support to our internal clients across the USA.

Responsibilities

• Provide customer service from internal clients at various city locations or from show site
• Research, troubleshoot, and resolve variance discrepancies by working within the Oracle system or other
• Ensure all controls are in place based on SOX compliance prior to processing a request
• Maintain acceptable levels of processing standards while achieving best in class survey scores
• Validate and document all requests
• Ensure approvals for all adjustment, credit, or refund requests based on company guidelines
• Process validated adjustments into the Oracle AR application
• Ensure client accounts are updated correctly
• Maintain department database records
• Stay current on best practices, policies, and procedures and servicing that may impact results
• Scan, index, file, and retrieve files, while verifying information from sales and customers
• Participate in corporate initiatives and IT projects by providing solutions, ideas, testing, and other functions as needed
• Adhere to key processes as it relates to SOX compliance
• Perform additional duties as assigned

Qualifications

• Some college coursework preferred (Accounting, Finance, or Business Administration)
• Minimum 3 Years PC Skills required with MS-Office including intermediate level proficiency in Excel, Word, Teams and Outlook Email.
• 2+ years combined experience required in: customer service, credit card servicing
• Oracle Application experience highly preferred
• Excellent interpersonal, communication, and writing skills in a professional setting
• Strong computer and organizational skill
• High proficiency in multitasking and keeping to tight timelines
• Ability to work both independently and in a team environment

Work Environment:

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……

#LI-Remote #LI-JM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Information :

• Company : Global Experience Specialists, LLC
• Position : Internal Client Services Coordinator
• Location : Remote
• Country : US