Service Coordinator

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.   

Are you ready to make your next career move to join our team and support your local territory as our Service Coordinator for KONE Boston, MA?   This position will support our MBTA account and will be part office support and part driving truck throughout the greater Boston area (no CDL requirement).

• Do you enjoy working in a fast-paced environment?  

• Are you able to collaborate with all levels of the organization to achieve business goals?  

• Have you developed a proficiency with office management tools (e.g. Microsoft Office Suite, SAP, etc.)? 

• Do you have a customer service mindset? 

• Have your organizational skills supported colleagues in their responsibilities? 

  If you answered a resounding YES to these questions, then we have an amazing opportunity for you!   

As our Service Coordinator, you will collaborate with all key stakeholders, such as Service leaders, Service Sales, and technicians, during maintenance and repair projects. This includes coordinating with customers, managing the schedule, and pushing forward submittals to name a few responsibilities. You would own the administrative workload of the Manager, Supervisors and Salespersons so that they can maximize the time they spend on the customer and our field forces. 

You will bring 2+ years of relevant customer service expertise, ideally within the building services industry, and an appetite for learning an exciting and new field. 

• We value your authentic self  

• Diversity, equity and inclusion is embedded in our strategy and values  

• Collaborative, creative and supportive work environment  

• Passionate about safety, quality and innovation  

• We care about the communities where we live and work  

Just some of our many benefits include:  

• Competitive salary  

• Flexible work schedule  

• Opportunities to learn and grow  

• Matching 401K  

• Comprehensive health and wellness plans for the entire family  

• Paid holidays and paid time off  

Come share your passion and energy to make a positive impact at KONE for our customers and your career!  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  

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The hiring range for this role is $80,900.00 - 111,200.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Information :

• Company : KONE
• Position : Service Coordinator
• Location : Boston, MA
• Country : US