Technical Support Analyst I
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org. The Technical Support Analyst I shall be responsible to provide first-level technical support to end-users. This role will involve troubleshoot hardware, software, and network issues, and to ensure that all desktop systems operate smoothly and efficiently. This position will require a solid understanding of computer systems and excellent problem-solving skills. This position may have additional duties assigned that are within scope of the role.
Qualifications- Education/Experience: High School diploma or equivalent required, Associates degree in a field of study relevant to the current position required; however, candidates with an equivalent combination of education and experience will also be considered.
- A minimum of 0-2 years of experience in a similar or related role required; however, candidates with an equivalent combination of experience, education, certification, and demonstrated proficiency in a similar or related role will also be considered.
- Licensure/Certification: One or more current, industry standard certifications preferred (CompTIA ITF+ CompTIA A+, CompTIA Network+, Microsoft Modern Desktop Administrator, HDI Support Center Analyst, Cisco Certified Technician, etc.).
- Basic knowledge of desktop hardware, software, and networking.
- Effective troubleshooting and problem-solving skills.
- Good communication skills to interact with users and understand their support needs.
- Ability to work under pressure and manage multiple tasks.
- Familiarity with helpdesk software and remote support tools.
- Strong commitment to providing excellent customer service.
- Ability to prioritize tasks and manage multiple project activities simultaneously.
- Ability to work in a fast-paced environment and adapt to changing technologies and business needs.
- Accepts ownership and welcomes responsibility.
Information :
- Company : Baptist Health
- Position : Technical Support Analyst I
- Location : Montgomery, AL
- Country : US
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Post Date : 2025-03-15 | Expired Date : 2025-04-14