Computer Support Technician

Computer Support Technician

Post Date: 03/14/2025

Post CLose Date: 03/23/2025

Job Description:

This recruitment is being advertised for a part-time position. The selected candidate will not be permitted to work more than 28 hours per week. Under general supervision, performs specialized and technical work diagnosing and repairing personal computer equipment and software for assigned City department. Work involves ensuring computer equipment and software is running properly, repairing and troubleshooting, and installing user software on new computers and the network. Employee must exercise tact and courtesy in frequent contact with system users, and employ initiative and independent judgment in completing assigned tasks.

Minimum Qualifications:

Associates degree in computer science or information systems, and 1 to 2 years of experience in computer system operation; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.

Required Knowledge & Skills:

• Office 365 administration and troubleshooting

• Knowledge in building images for Windows devices

• Basic knowledge of Intune for device management

• Experience with Bomgar Remote Support tool

• Hardware troubleshooting (desktops, laptops, printers, scanners)

• Software installation, configuration, and troubleshooting

• Basic network troubleshooting (connectivity, VPN, DNS, DHCP)

• Experience with computer refresh processes (imaging, deployment)

• Strong documentation skills for IT procedures and issue resolution

• Familiarity with KACE ticketing system for IT support requests

• Understanding of VITA (Virginia Information Technologies Agency) systems

• Preferred: Previous experience working in a state government environment, Prefer experience with IT inventory accountability, reporting, and reconciliation

Knowledge in basic network troubleshooting a plus

Must have adequate communication skills and customer service

Must be physically able to operate a variety of computers and their peripheral equipment, and common office machines such as telephones, etc. Must be able to exert up to 40 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Requires a valid drivers license.

Preferred Qualifications:

Prefer Bachelors Degree in Computer Science/Information Systems/Information Technology or equivalent.

Prefer experience routinely making recommendations for progressive technology initiatives.

Special Requirements

• Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification, and references, verification of education, credit checks relevant to employment and other checks requested by the hiring authority.

• Employee must be willing to work disaster related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.

• Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications will not be accepted.

Information :

• Company : Virginia Department of Social Services
• Position : Computer Support Technician
• Location : Suffolk, VA
• Country : US