Med Interpreter Svc Dispatcher

• Coordinates and processes the scheduling and dispatching of medical interpreter services by receiving calls, pages, email, fax, hotline and online requests for present day and future appointments.
• Continuously monitors, updates and coordinates the scheduling and rescheduling of services. Follows up with requests to ensure completion, as needed.
• Understands medical processes, length of medical procedures and time to travel to ensure timeliness and accuracy of scheduling. Communicates schedule changes and rescheduling needs to Medical Interpreters and appropriate departments.
• Communicates with supervisor regarding complex scheduling issues.
• Completes required forms and documentation, and maintains files, binders, call logs, electronic records and other documents as required.
• Assures compliance with all accrediting agency standards and Aurora policies regarding language access services, HIPPA and safety.

• None Required.

• High School Graduate.

• Typically requires 1 year of experience in providing customer service, performing clerical work or scheduling within a healthcare environment.

• Knowledge of healthcare environment including knowledge of duration of medical processes and procedures.
• Excellent customer service skills exhibiting confidence. Demonstrates ability to effectively act as a resource to other staff, to resolve difficult situations in a professional and service oriented manner and to work under pressure while interacting in a helpful and courteous manner.
• Excellent communication (written and verbal), telephone etiquette and interpersonal skills; ability to effectively communicate with a variety of patients and caregivers.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Ability to read and understand verbal and written materials/instructions, visual acuity and to sort and file information alphabetically and numerically.
• Must have the ability to react to stressful situations in a calm, professional and efficient manner.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.
• Ability to prioritize and work independently with excellent organizational and time management skills. Must be able to concentrate on minute details and multi-task.

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Must have functional speech, vision, touch and hearing.
• Operates all equipment necessary to perform the job.

Information :

• Company : Advocate Aurora Health
• Position : Med Interpreter Svc Dispatcher
• Location : Milwaukee, WI   (Marquette area)
• Country : US