Medical Customer Service Representative

Job Type

Full-time

Description

University Physicians Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others. BENEFITS INCLUDE: o Remote Work Opportunities o Casual work environment o Medical, Dental, Vision, Life, Critical Illness Insurance o FSA & HSA with employer contribution o Paid Time Off (PTO) and Sick Pay o Paid Mental Health Days o Onsite Fitness Center o Employee Assistance Program (EAP) o 401K Matching and Immediate Vesting Responsibilities: o Provide exceptional customer service to patients, providers, and clients o Respond promptly and professionally to high volume of incoming calls from patients o Assist with billing inquiries, payments, and payment arrangements o Research of insurance, charity, estates, other financial items o Process financial assistance applications o Overall patient account review for accuracy, following established procedures o Review accounts for outside collection agency placement and balance status o Maintain confidentiality of patient information, follow HIPAA and PCI compliance Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely Candidate must be able to commute to our corporate offices located in Knoxville, TN for required on-site training period of a minimum of 90 days. Remote opportunities are available after initial training, however, some positions may also require intermittent time in the office, as needs arise. Full-Time Positions Available. Monday through Friday work week with flexible scheduling opportunities.

Requirements

Qualifications: o Medical Customer Service or call center experience preferred. o Ability to communicate professionally and effectively, both verbally and in writing. o Ability to get along with others and consistently engage in and promote positive interactions in the workplace. o Problem-solving skills and ability to remain calm under pressure o Strong interpersonal skills and ability to demonstrate empathy and compassion o Candidate must have functional knowledge of computers and programs such as Microsoft Word, Excel, and Outlook o Candidate must have basic knowledge of office equipment such as copiers, fax machine, multi-line telephone, printers, and scanners. o Ability to multitask, prioritize, and work efficiently in a fast-paced environment

Information :

• Company : University Physicians' Association, Inc.
• Position : Medical Customer Service Representative
• Location : Hybrid work in Knoxville, TN
• Country : US