Student Records Coordinator

Posting Details Posting Details (Default Section) Posting Number: 0603614 Position Title: Student Records Coordinator Position is: Regular full-time Position Type: Staff Position (Full Time/Part Time) Department/Ofc.: Student Services Position Description: Picture Yourself here! Why Join WCC?

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Position Summary: The Student Records Coordinator plays a key role in maintaining accurate student records and ensuring the integrity of academic processes. This position is responsible for managing student record-related functions, including reverse transfer, transcript evaluation, degree auditing, graduation processing, and reporting. The Student Records Coordinator will also support process improvement initiatives, liaise with internal and external stakeholders, and assist with institutional events such as commencement. Essential Job Duties and Responsibilities:

• Responsible for coordination, analysis and reporting of student and course data including:

• Student information for graduate follow-up and student outcomes data collection

• Data for official diplomas and certificates of completion at the end of every semester to be sent to Parchment and process replacement requests.

• Date reports and process repeat overrides for Course Program of Study

• Implement and oversee the maintenance and growth of the transfer equivalency table database.

• Manage and maintain the reverse transfer procedure.

• Serve as a liaison between the Records Office and third-party partnerships regarding registration tracking and maintenance.

• Manage all communication that is distributed to students through TargetX in regard to transcript evaluation or degree auditing procedures.

• Responsible for processing degree verification requests from the National Student Clearinghouse (NSC).

• Serve as the primary point of contact for staff regarding program change requests, grade change forms, and transcript order issues, providing guidance, training, and support to ensure efficient and accurate processing

• Field and respond to all faculty inquiries related to registration setup, student enrollment, and grading, delivering accurate information, guidance on institutional policies, and resolving issues in a timely manner.

• Provide training on student records processes to department support staff.

• Supervise student workers and oversee their tasks to ensure efficiency in office operations.

• Oversee preparation, planning, rehearsal, and day-of coordination of honors and commencement ceremonies.

• Work with the Assistant Registrar to update and maintain training documents and external administrative procedures for the department.

• Assist with the setup of registration to include: develop and test prerequisite course rules, coordinate error monitoring and clean-up, and other registration related updates as necessary.

• Continuously evaluate current processes in the Records Office, researching best practices and working with the Assistant Registrar and Registrar to implement improvements.

• Perform other projects and duties as assigned

Minimum Qualifications:

• Bachelors degree in a related field or equivalent combination of education and experience.
• Experience in student records, registration, or related areas within higher education.

• Strong proficiency in student information systems and database management.

• Proficiency in Microsoft Office Suite, including Excel, Word, and Access.

• Strong organizational and project management skills.

• Excellent interpersonal and communication skills to collaborate effectively with faculty, staff, students, and external partners.

• Ability to work in a fast-paced, high-stress environment with minimal supervision.

• Knowledge of FERPA regulations and commitment to handling confidential information appropriate

Preferred Qualifications:

• Experience with student information systems such as Ellucian/Banner.

• Experience with transfer equivalency databases and degree audit systems such as DegreeWorks.

• Experience working with CRM tools such as TargetX or Salesforce.

• Prior supervisory experience.

• Experience managing graduation and commencement processes.

Posting Date: Closing Date: 03/21/2025 Open Until Filled No Special Instructions to Applicants: Please complete all sections of the application and submit required documents. Our college strives to make a positive difference in peoples lives through accessible and excellent educational programs and services. Washtenaw Community College seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve our diverse community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating an inclusive, welcoming environment. Washtenaw Community College is an Affirmative Action/Equal Opportunity Employer. Salary/Hourly Rate: $53,496 - $58,196 Salary Comments:

Information :

• Company : Washtenaw Community College
• Position : Student Records Coordinator
• Location : Ann Arbor, MI
• Country : US